-96
NPS
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Caregiver, Inc.
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About Caregiver, Inc. Brand
Caregiver Inc. is a leading Texas-based provider of services to adults with intellectual and developmental disabilities (IDD). We support our valued clients with the design, delivery, and management of personalized treatment plans in order to help them lead their best lives.
Brand at a Glance
66%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Caregiver, Inc. NPS
Caregiver, Inc.'s Net Promoter Score (NPS) is a -96 with 0% Promoters, 4% Passives, and 96% Detractors. Net Promoter Score tracks whether Caregiver, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Caregiver, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 4% | Passives |
| 96% | Detractors |
Caregiver, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -87 | Dec 2022 | -87 |
Jan 2023 -90 | Jan 2023 | -90 |
Feb 2023 -91 | Feb 2023 | -91 |
Mar 2023 -92 | Mar 2023 | -92 |
May 2023 -92 | May 2023 | -92 |
Oct 2023 -94 | Oct 2023 | -94 |
Nov 2023 -94 | Nov 2023 | -94 |
Dec 2023 -94 | Dec 2023 | -94 |
Jan 2024 -95 | Jan 2024 | -95 |
Jun 2024 -95 | Jun 2024 | -95 |
Aug 2024 -96 | Aug 2024 | -96 |
Nov 2024 -96 | Nov 2024 | -96 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caregiver, Inc. NPS by Gender
Caregiver, Inc.'s NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Caregiver, Inc.'s NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Caregiver, Inc.'s NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Caregiver, Inc. NPS by Ethnicity
Caregiver, Inc.'s NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Caregiver, Inc. NPS by Age
Caregiver, Inc.'s NPS was rated -100 points by customers ages 66+ on Comparably.
Caregiver, Inc. NPS by Usage
Caregiver, Inc.'s NPS was rated -100 points by customers who have used Caregiver, Inc.'s products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Caregiver, Inc. Customer Reviews
Out of the 3 Caregiver, Inc. customer reviews 0 were positive and 3 were constructive. Caregiver, Inc. customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Caregiver, Inc. Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Caregiver, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Caregiver, Inc. Customer Loyalty Score by Gender
Male customers rated Caregiver, Inc.'s Customer Loyalty score 7% higher than Female customers.
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Male
70%
Yes
Female
63%
Yes
Caregiver, Inc. Customer Loyalty Score by Ethnicity
Caregiver, Inc.'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Caregiver, Inc..
70
out of 100
Caucasian
40
out of 100
Other
Caregiver, Inc. Customer Loyalty Score by Age
Caregiver, Inc.'s Customer Loyalty score was rated 46% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Caregiver, Inc..
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 46% | 66+ | 46% |
Caregiver, Inc. Customer Loyalty Score by Usage
Caregiver, Inc.'s Customer Loyalty score was rated the highest by customers who have used Caregiver, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Caregiver, Inc. Product Quality
1.5/5
Caregiver, Inc. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Caregiver, Inc. Product Information
Caregiver, Inc.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://cg-idd.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Caregiver, Inc. Product Quality
Caregiver, Inc.'s Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Caregiver, Inc. Product Quality.
Ranked Caregiver, Inc. Product Quality the Highest
Ranked Caregiver, Inc. Product Quality the Lowest
Caregiver, Inc. Product Quality Score by Gender
Male customers rated Caregiver, Inc.'s Product Quality score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Caregiver, Inc. Product Quality Score by Ethnicity
Caregiver, Inc.'s Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Caregiver, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Caregiver, Inc. Product Quality Score by Age
Caregiver, Inc.'s Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Caregiver, Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Caregiver, Inc. Product Quality Score by Usage
Caregiver, Inc.'s Product Quality score was rated 1.5 stars by customers who have used Caregiver, Inc.'s products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Caregiver, Inc. Pricing
Caregiver, Inc. ROI & Value For Money
1.5/5
Caregiver, Inc. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Caregiver, Inc. ROI
Caregiver, Inc.'s ROI score was rated highest by customers who have used Caregiver, Inc.'s products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Caregiver, Inc. ROI the Highest
Ranked Caregiver, Inc. ROI the Lowest
Caregiver, Inc. ROI Score by Gender
Caregiver, Inc.'s ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Caregiver, Inc..
Male
1.5/5
Female
1.5/5
Caregiver, Inc. ROI Score by Ethnicity
Caregiver, Inc.'s ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Caregiver, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Caregiver, Inc. ROI Score by Age
Caregiver, Inc.'s ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Caregiver, Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Caregiver, Inc. ROI Score by Usage
Caregiver, Inc.'s ROI score was rated 1.5 stars by customers who have used Caregiver, Inc.'s products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Caregiver, Inc. Customer Satisfaction (CSAT)
Caregiver, Inc. Customer Satisfaction (CSAT) Score
11 / 100
Caregiver, Inc. has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
7%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Caregiver, Inc. Customer Satisfaction
Caregiver, Inc.'s Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Caregiver, Inc. Customer Satisfaction.
Ranked Caregiver, Inc. Customer Satisfaction the Highest
Ranked Caregiver, Inc. Customer Satisfaction the Lowest
Caregiver, Inc. Customer Satisfaction Score by Gender
Male customers rated Caregiver, Inc.'s Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Caregiver, Inc..
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 83% |
Caregiver, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Caregiver, Inc. Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Caregiver, Inc..
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
CSAT according to Other
Caregiver, Inc. Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Caregiver, Inc..
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Caregiver, Inc. Customer Satisfaction Score by Age
Caregiver, Inc.'s Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Caregiver, Inc..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Caregiver, Inc. Customer Satisfaction Score by Usage
Caregiver, Inc.'s Customer Satisfaction score was rated the highest by customers who have used Caregiver, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Caregiver, Inc. Customer Service
1.5/5
Caregiver, Inc. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Caregiver, Inc.'s Customer Service
Address
4800 Overton Plaza, Fort Worth, TX 76109
Website
https://cg-idd.com/
Phone Number
(800) 299-5161
Quick Insights into Caregiver, Inc. Customer Service
Caregiver, Inc.'s Customer Service score was rated highest by customers who have used Caregiver, Inc.'s products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Caregiver, Inc. Customer Service score.
Ranked Caregiver, Inc. Customer Service the Highest
Ranked Caregiver, Inc. Customer Service the Lowest
Caregiver, Inc. Customer Service Score by Gender
Caregiver, Inc.'s Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Caregiver, Inc..
Male
1.5/5
Female
1.5/5
Caregiver, Inc. Customer Service Score by Ethnicity
Caregiver, Inc.'s Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Caregiver, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Caregiver, Inc. Customer Service Score by Age
Caregiver, Inc.'s Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Caregiver, Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Caregiver, Inc. Customer Service Score by Usage
Caregiver, Inc.'s Customer Service score was rated 1.5 stars by customers who have used Caregiver, Inc.'s products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Caregiver, Inc. as an Employer
2.3/5
Caregiver, Inc. has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Caregiver, Inc. scored a -96 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Caregiver, Inc. would recommend the brand to a friend. ENPS measures how likely Caregiver, Inc. employees would recommend working at Caregiver, Inc. to a friend.
Net Promoter Score
-96
NPS Score
| 0% | Promoters |
|---|---|
| 4% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 15% | Promoters |
|---|---|
| 6% | Passive |
| 79% | Detractors |
