12
NPS
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Brand Page
Carenet Healthcare Services
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About Carenet Healthcare Services' Brand
Carenet Healthcare Services develops comprehensive healthcare support services and patient care advocacy.
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Carenet Healthcare Services NPS
Carenet Healthcare Services's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Carenet Healthcare Services's customers would recommend using the product based on a scale of -100 to 100.
Carenet Healthcare Services Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Carenet Healthcare Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
May 2022 33 | May 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Sep 2023 20 | Sep 2023 | 20 |
Apr 2024 33 | Apr 2024 | 33 |
Nov 2024 15 | Nov 2024 | 15 |
Jan 2025 25 | Jan 2025 | 25 |
Jun 2025 11 | Jun 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carenet Healthcare Services Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Carenet Healthcare Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carenet Healthcare Services Product Quality
3/5
Carenet Healthcare Services has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Carenet Healthcare Services' overall Product Quality score rated by its users and customers.
Carenet Healthcare Services Product Information
Carenet Healthcare Services’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Carenet Healthcare Services Pricing
Carenet Healthcare Services ROI & Value For Money
3.6/5
Carenet Healthcare Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Carenet Healthcare Services Customer Satisfaction (CSAT)
Carenet Healthcare Services Customer Satisfaction (CSAT) Score
42 / 100
Carenet Healthcare Services has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carenet Healthcare Services Customer Service
3.5/5
Carenet Healthcare Services has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carenet Healthcare Services' overall Customer Service score rated by its users and customers.
About Carenet Healthcare Services's Customer Service
Address
11845 IH-10 West, Suite 400, San Antonio, TX 78230
Website
http://www.carenethealthcare.com
Phone Number
2105952000
Carenet Healthcare Services as an Employer
3.3/5
Carenet Healthcare Services has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
CEO of Carenet Healthcare Services
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Carenet Healthcare Services scored a 12 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Carenet Healthcare Services would recommend the brand to a friend. ENPS measures how likely Carenet Healthcare Services employees would recommend working at Carenet Healthcare Services to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
