-52
NPS
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CareOne
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About CareOne's Brand
Our Mission is to define excellence within the health care community.
Brand at a Glance
59%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2/5
Customer Service
CareOne NPS
CareOne's Net Promoter Score (NPS) is a -52 with 19% Promoters, 10% Passives, and 71% Detractors. Net Promoter Score tracks whether CareOne's customers would recommend using the product based on a scale of -100 to 100.
CareOne Overall NPS
| 19% | Promoters |
|---|---|
| 10% | Passives |
| 71% | Detractors |
CareOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -49 | Aug 2024 | -49 |
Sep 2024 -51 | Sep 2024 | -51 |
Oct 2024 -50 | Oct 2024 | -50 |
Nov 2024 -52 | Nov 2024 | -52 |
Dec 2024 -52 | Dec 2024 | -52 |
Jan 2025 -54 | Jan 2025 | -54 |
Apr 2025 -54 | Apr 2025 | -54 |
May 2025 -54 | May 2025 | -54 |
Aug 2025 -52 | Aug 2025 | -52 |
Oct 2025 -52 | Oct 2025 | -52 |
Nov 2025 -52 | Nov 2025 | -52 |
Dec 2025 -52 | Dec 2025 | -52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareOne NPS by Gender
Male customers rated CareOne's NPS 20 points higher than Female customers.
Male
-42
CareOne's NPS was rated -42 by Male customers on Comparably.
23%
Promoters
12%
Passives
65%
Detractors
Female
-62
CareOne's NPS was rated -62 by Female customers on Comparably.
19%
Promoters
0%
Passives
81%
Detractors
CareOne NPS by Ethnicity
CareOne's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -62 | Caucasian | -62 |
African American/Black -55 | African American/Black | -55 |
CareOne NPS by Age
CareOne's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
CareOne NPS by Usage
CareOne's NPS was rated the highest by customers who have used CareOne's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -45 | 2 to 5 Years | -45 |
Over 10 Years -40 | Over 10 Years | -40 |
CareOne Customer Reviews
Out of the 11 CareOne customer reviews 5 were positive and 6 were constructive. CareOne customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CareOne Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of CareOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CareOne Customer Loyalty Score by Gender
Female customers rated CareOne's Customer Loyalty score 3% higher than Male customers.
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Male
58%
Yes
Female
61%
Yes
CareOne Customer Loyalty Score by Ethnicity
CareOne's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CareOne.
58
out of 100
Caucasian
75
out of 100
African American/Black
CareOne Customer Loyalty Score by Age
CareOne's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CareOne.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 67% | 56-60 | 67% |
61-65 44% | 61-65 | 44% |
66+ 50% | 66+ | 50% |
CareOne Customer Loyalty Score by Usage
CareOne's Customer Loyalty score was rated the highest by customers who have used CareOne's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CareOne Customer Loyalty Score by Industry
CareOne's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CareOne Product Quality
2.1/5
CareOne has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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CareOne Product Information
CareOne’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CareOne's product the highest. Reviewers from the Accounting industry rated CareOne the lowest at 1.5.
- Website
- http://care-one.com
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into CareOne Product Quality
CareOne's Product Quality score was rated highest by customers who have used CareOne's products/services for 1 to 2 Years, and rated lowest by customers who have used CareOne's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CareOne's Product Quality.
Ranked CareOne Product Quality the Highest
Ranked CareOne Product Quality the Lowest
CareOne Product Quality Score by Gender
Male customers rated CareOne's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CareOne.
Male
2.1/5
Female
1.5/5
CareOne Product Quality Score by Ethnicity
CareOne's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CareOne.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2.2 | African American/Black | 2.2 |
CareOne Product Quality Score by Age
CareOne's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CareOne.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
CareOne Product Quality Score by Usage
CareOne's Product Quality score was rated the highest by customers who have used CareOne's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CareOne Product Quality Score by Industry
CareOne's Product Quality score was rated the highest by Tech industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CareOne Pricing
CareOne ROI & Value For Money
2/5
CareOne has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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CareOne Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from CareOne.
Quick Insights into CareOne ROI
CareOne's ROI score was rated highest by customers who have used CareOne's products/services for 1 to 2 Years, and rated lowest by customers who have used CareOne's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CareOne's ROI score.
Ranked CareOne ROI the Highest
Ranked CareOne ROI the Lowest
CareOne ROI Score by Gender
Male customers rated CareOne's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CareOne.
Male
1.9/5
Female
1.5/5
CareOne ROI Score by Ethnicity
CareOne's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CareOne.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
CareOne ROI Score by Age
CareOne's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CareOne.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CareOne ROI Score by Usage
CareOne's ROI score was rated the highest by customers who have used CareOne's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CareOne ROI Score by Industry
CareOne's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CareOne Customer Satisfaction (CSAT)
CareOne Customer Satisfaction (CSAT) Score
26 / 100
CareOne has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
11%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
13%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CareOne Customer Satisfaction
CareOne's Customer Satisfaction score was rated highest by customers who have used CareOne's products/services for 1 to 2 Years, and rated lowest by customers from the Consumer Services industry.
Sign Up to unlock insights into how customers have ranked CareOne's Customer Satisfaction.
Ranked CareOne Customer Satisfaction the Highest
Ranked CareOne Customer Satisfaction the Lowest
CareOne Customer Satisfaction Score by Gender
Male customers rated CareOne's Customer Satisfaction score 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CareOne.
29 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 13% | |
Very Dissatisfied | 48% |
20 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 67% |
CareOne Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CareOne's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareOne.
20 / 100
Very Satisfied
14%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
66%
CSAT according to African American/Black
CareOne's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareOne.
40 / 100
Very Satisfied
10%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CareOne Customer Satisfaction Score by Age
CareOne's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CareOne.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 17% |
CareOne Customer Satisfaction Score by Usage
CareOne's Customer Satisfaction score was rated the highest by customers who have used CareOne's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CareOne Customer Satisfaction Score by Industry
CareOne's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CareOne Customer Satisfaction Score by Industry",
"text": "CareOne's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Consumer Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "CareOne's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CareOne's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "CareOne's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "CareOne's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CareOne's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "CareOne's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}CareOne Customer Service
2/5
CareOne has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock CareOne's overall Customer Service score rated by its users and customers.
About CareOne's Customer Service
Address
173 Bridge Plaza North, Fort Lee, NJ 07024
Website
http://care-one.com
Phone Number
877-992-2731
CareOne's Social Links
Quick Insights into CareOne Customer Service
CareOne's Customer Service score was rated highest by customers who have used CareOne's products/services for 1 to 2 Years, and rated lowest by customers who have used CareOne's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CareOne's Customer Service score.
Ranked CareOne Customer Service the Highest
Ranked CareOne Customer Service the Lowest
CareOne Customer Service Score by Gender
Male customers rated CareOne's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CareOne.
Male
2/5
Female
1.5/5
CareOne Customer Service Score by Ethnicity
CareOne's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CareOne.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.1 | African American/Black | 2.1 |
CareOne Customer Service Score by Age
CareOne's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CareOne.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CareOne Customer Service Score by Usage
CareOne's Customer Service score was rated the highest by customers who have used CareOne's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CareOne Customer Service Score by Industry
CareOne's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CareOne as an Employer
2.2/5
CareOne has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CareOne scored a -52 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of CareOne would recommend the brand to a friend. ENPS measures how likely CareOne employees would recommend working at CareOne to a friend.
Net Promoter Score
-52
NPS Score
| 19% | Promoters |
|---|---|
| 10% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 18% | Promoters |
|---|---|
| 4% | Passive |
| 78% | Detractors |
