0
NPS
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CarePoint Health
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About CarePoint Health's Brand
CarePoint Health, Inc. operates mainly in Texas
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
CarePoint Health NPS
CarePoint Health's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether CarePoint Health's customers would recommend using the product based on a scale of -100 to 100.
CarePoint Health Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
CarePoint Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CarePoint Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CarePoint Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CarePoint Health Product Quality
4/5
CarePoint Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CarePoint Health's overall Product Quality score rated by its users and customers.
CarePoint Health Product Information
CarePoint Health’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
CarePoint Health Pricing
CarePoint Health ROI & Value For Money
5/5
CarePoint Health has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CarePoint Health's overall ROI score rated by its users and customers.
CarePoint Health Customer Satisfaction (CSAT)
CarePoint Health Customer Satisfaction (CSAT) Score
100 / 100
CarePoint Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CarePoint Health Customer Service
5/5
CarePoint Health has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CarePoint Health's overall Customer Service score rated by its users and customers.
About CarePoint Health's Customer Service
Address
Bayonne, NJ
Website
http://www.carepointhealth.org/
Phone Number
201-706-4515
CarePoint Health as an Employer
2.9/5
CarePoint Health has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
CarePoint Health scored a 0 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of CarePoint Health would recommend the brand to a friend. ENPS measures how likely CarePoint Health employees would recommend working at CarePoint Health to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
