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NPS
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CareSource
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About CareSource's Brand
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
CareSource NPS
CareSource's Net Promoter Score (NPS) is a 4 with 50% Promoters, 4% Passives, and 46% Detractors. Net Promoter Score tracks whether CareSource's customers would recommend using the product based on a scale of -100 to 100.
CareSource Overall NPS
| 50% | Promoters |
|---|---|
| 4% | Passives |
| 46% | Detractors |
CareSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -17 | Apr 2022 | -17 |
Jun 2022 -20 | Jun 2022 | -20 |
Sep 2022 -13 | Sep 2022 | -13 |
Jul 2023 -11 | Jul 2023 | -11 |
Aug 2023 -5 | Aug 2023 | -5 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 5 | Oct 2023 | 5 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 4 | May 2024 | 4 |
Nov 2025 4 | Nov 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareSource NPS by Gender
Male customers rated CareSource's NPS 100 points higher than Female customers.
Male
34
CareSource's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-66
CareSource's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
CareSource NPS by Ethnicity
CareSource's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
CareSource NPS by Age
CareSource's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
CareSource NPS by Usage
CareSource's NPS was rated the highest by customers who have used CareSource's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
CareSource Customer Reviews
Out of the 4 CareSource customer reviews 2 were positive and 2 were constructive. CareSource customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CareSource Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of CareSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CareSource Customer Loyalty Score by Gender
Male customers rated CareSource's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
CareSource Customer Loyalty Score by Ethnicity
CareSource's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CareSource.
46
out of 100
Caucasian
CareSource Customer Loyalty Score by Age
CareSource's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CareSource.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 55% | 51-55 | 55% |
61-65 78% | 61-65 | 78% |
CareSource Customer Loyalty Score by Usage
CareSource's Customer Loyalty score was rated the highest by customers who have used CareSource's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CareSource Customer Loyalty Score by Industry
CareSource's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CareSource Product Quality
3.2/5
CareSource has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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CareSource Product Information
CareSource’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CareSource's product the highest.
- Website
- http://www.caresource.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into CareSource Product Quality
CareSource's Product Quality score was rated highest by customers who have used CareSource's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked CareSource Product Quality the Highest
Ranked CareSource Product Quality the Lowest
CareSource Product Quality Score by Gender
Male customers rated CareSource's Product Quality score 2.6 stars higher than Female customers.
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Male
4.1/5
Female
1.5/5
CareSource Product Quality Score by Ethnicity
CareSource's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CareSource.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
CareSource Product Quality Score by Age
CareSource's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CareSource.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.2 | 51-55 | 3.2 |
61-65 1.9 | 61-65 | 1.9 |
CareSource Product Quality Score by Usage
CareSource's Product Quality score was rated the highest by customers who have used CareSource's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CareSource Product Quality Score by Industry
CareSource's Product Quality score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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CareSource Pricing
CareSource ROI & Value For Money
2.9/5
CareSource has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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CareSource Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CareSource ROI
CareSource's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked CareSource ROI the Highest
Ranked CareSource ROI the Lowest
CareSource ROI Score by Gender
Male customers rated CareSource's ROI score 2.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CareSource.
Male
4.1/5
Female
1.5/5
CareSource ROI Score by Ethnicity
CareSource's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CareSource.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
CareSource ROI Score by Age
CareSource's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CareSource.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.2 | 51-55 | 3.2 |
61-65 1.7 | 61-65 | 1.7 |
CareSource ROI Score by Usage
CareSource's ROI score was rated the highest by customers who have used CareSource's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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CareSource ROI Score by Industry
CareSource's ROI score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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CareSource Customer Satisfaction (CSAT)
CareSource Customer Satisfaction (CSAT) Score
63 / 100
CareSource has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CareSource Customer Satisfaction
CareSource's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked CareSource Customer Satisfaction the Highest
CareSource Customer Satisfaction Score by Gender
CareSource's Customer Satisfaction score was rated 20 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CareSource.
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
CareSource Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CareSource's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareSource.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CareSource Customer Satisfaction Score by Age
CareSource's Customer Satisfaction score was rated 25 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CareSource.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 25% |
CareSource Customer Satisfaction Score by Usage
CareSource's Customer Satisfaction score was rated 0 points by customers who have used CareSource's products/services for 5 to 10 Years.
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CareSource Customer Service
2.9/5
CareSource has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About CareSource's Customer Service
Website
http://www.caresource.com
Quick Insights into CareSource Customer Service
CareSource's Customer Service score was rated highest by customers who have used CareSource's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked CareSource Customer Service the Highest
Ranked CareSource Customer Service the Lowest
CareSource Customer Service Score by Gender
Male customers rated CareSource's Customer Service score 2.1 stars higher than Female customers.
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Male
3.6/5
Female
1.5/5
CareSource Customer Service Score by Ethnicity
CareSource's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CareSource.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
CareSource Customer Service Score by Age
CareSource's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CareSource.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.9 | 51-55 | 2.9 |
61-65 1.9 | 61-65 | 1.9 |
CareSource Customer Service Score by Usage
CareSource's Customer Service score was rated the highest by customers who have used CareSource's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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CareSource Customer Service Score by Industry
CareSource's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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CareSource as an Employer
2.8/5
CareSource has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
CareSource scored a 4 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of CareSource would recommend the brand to a friend. ENPS measures how likely CareSource employees would recommend working at CareSource to a friend.
Net Promoter Score
4
NPS Score
| 50% | Promoters |
|---|---|
| 4% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
