-78
NPS
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CareSpot
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About CareSpot's Brand
CareSpot-operated centers provide a wide range of healthcare services such as urgent care, health checks, and occupational health services.
Brand at a Glance
64%
Customer Loyalty
1.6/5
Product Quality
1.8/5
Pricing
1.6/5
Customer Service
CareSpot NPS
CareSpot's Net Promoter Score (NPS) is a -78 with 7% Promoters, 8% Passives, and 85% Detractors. Net Promoter Score tracks whether CareSpot's customers would recommend using the product based on a scale of -100 to 100.
CareSpot Overall NPS
| 7% | Promoters |
|---|---|
| 8% | Passives |
| 85% | Detractors |
CareSpot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 -60 | Jan 2024 | -60 |
Feb 2024 -67 | Feb 2024 | -67 |
Mar 2024 -57 | Mar 2024 | -57 |
May 2024 -63 | May 2024 | -63 |
Nov 2024 -66 | Nov 2024 | -66 |
Dec 2024 -70 | Dec 2024 | -70 |
Mar 2025 -72 | Mar 2025 | -72 |
Jun 2025 -75 | Jun 2025 | -75 |
Sep 2025 -78 | Sep 2025 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareSpot NPS by Gender
CareSpot's NPS was rated -100 by Female customers on Comparably.
Female
-100
CareSpot's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
CareSpot's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
CareSpot NPS by Ethnicity
CareSpot's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
CareSpot Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of CareSpot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CareSpot Customer Loyalty Score by Gender
CareSpot's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CareSpot.
Female
55%
Yes
Male
N/A
Yes
CareSpot Customer Loyalty Score by Ethnicity
CareSpot's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CareSpot.
40
out of 100
Caucasian
CareSpot Product Quality
1.6/5
CareSpot has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CareSpot's overall Product Quality score rated by its users and customers.
CareSpot Product Information
CareSpot’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://www.carespot.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into CareSpot Product Quality
CareSpot's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CareSpot's Product Quality.
Ranked CareSpot Product Quality the Highest
CareSpot Product Quality Score by Gender
CareSpot's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CareSpot.
Female
1.5/5
Male
N/A
CareSpot Product Quality Score by Ethnicity
CareSpot's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CareSpot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CareSpot Pricing
CareSpot ROI & Value For Money
1.8/5
CareSpot has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CareSpot's overall ROI score rated by its users and customers.
Quick Insights into CareSpot ROI
CareSpot's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CareSpot's ROI score.
Ranked CareSpot ROI the Highest
CareSpot ROI Score by Gender
CareSpot's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CareSpot.
Female
1.5/5
Male
N/A
CareSpot ROI Score by Ethnicity
CareSpot's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CareSpot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CareSpot Customer Satisfaction (CSAT)
CareSpot Customer Satisfaction (CSAT) Score
15 / 100
CareSpot has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CareSpot Customer Satisfaction
CareSpot's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CareSpot's Customer Satisfaction.
Ranked CareSpot Customer Satisfaction the Highest
CareSpot Customer Satisfaction Score by Gender
CareSpot's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CareSpot.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
CareSpot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CareSpot's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareSpot.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
CareSpot Customer Service
1.6/5
CareSpot has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CareSpot's overall Customer Service score rated by its users and customers.
About CareSpot's Customer Service
Address
Jacksonville, FL
Website
http://www.carespot.com
Phone Number
904 223 2320
Quick Insights into CareSpot Customer Service
CareSpot's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CareSpot's Customer Service score.
Ranked CareSpot Customer Service the Highest
CareSpot Customer Service Score by Gender
CareSpot's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CareSpot.
Female
1.5/5
Male
N/A
CareSpot Customer Service Score by Ethnicity
CareSpot's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CareSpot.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CareSpot as an Employer
3.8/5
CareSpot has a 3.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
CareSpot scored a -78 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of CareSpot would recommend the brand to a friend. ENPS measures how likely CareSpot employees would recommend working at CareSpot to a friend.
Net Promoter Score
-78
NPS Score
| 7% | Promoters |
|---|---|
| 8% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
