-86
NPS
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Carey International
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About Carey International's Brand
Carey International is the trusted leader in innovative ground transportation solutions- delivering unparalleled safety, reliability and general peace of mind to the world's most discerning travelers since 1921. Spanning more than 1000 cities worldwide, Carey’s exclusive global franchise network offers a consistent experience and unmatched duty of care across a broad portfolio of services including: - Chauffeured driven services for business and leisure travelers - Enterprise management solutions for corporate travel programs - Specialized logistics management for Meetings & Events, Road Shows, - Private Aviation Ground Transport, and Hotel Services - Transportation technology and mobility services for online distribution platforms - Preferred partner programs for travel advisors, event planners, and professional concierge
Brand at a Glance
66%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
2.1/5
Customer Service
Carey International NPS
Carey International's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Carey International's customers would recommend using the product based on a scale of -100 to 100.
Carey International Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Carey International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Jan 2023 -71 | Jan 2023 | -71 |
Apr 2023 -77 | Apr 2023 | -77 |
May 2023 -80 | May 2023 | -80 |
Feb 2024 -81 | Feb 2024 | -81 |
Mar 2024 -83 | Mar 2024 | -83 |
Apr 2024 -85 | Apr 2024 | -85 |
Oct 2024 -87 | Oct 2024 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carey International NPS by Gender
Carey International's NPS was rated -100 by Male customers on Comparably.
Male
-100
Carey International's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Carey International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Carey International NPS by Ethnicity
Carey International's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Carey International NPS by Age
Carey International's NPS was rated -100 points by customers ages 66+ on Comparably.
Carey International NPS by Usage
Carey International's NPS was rated -100 points by customers who have used Carey International's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Carey International Customer Reviews
Out of the 4 Carey International customer reviews 0 were positive and 4 were constructive. Carey International customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Carey International Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Carey International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carey International Customer Loyalty Score by Gender
Carey International's Customer Loyalty score was rated 49 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Carey International.
Male
49%
Yes
Female
N/A
Yes
Carey International Customer Loyalty Score by Ethnicity
Carey International's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carey International.
55
out of 100
Caucasian
Carey International Customer Loyalty Score by Age
Carey International's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Carey International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
Carey International Customer Loyalty Score by Usage
Carey International's Customer Loyalty score was rated the highest by customers who have used Carey International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Carey International Product Quality
2.2/5
Carey International has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Carey International Product Information
Carey International’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.carey.com/
- Company Size
- 201-500 Employees
Industry
Automotive and Transportation
Quick Insights into Carey International Product Quality
Carey International's Product Quality score was rated highest by customers who have used Carey International's products/services for 2 to 5 Years, and rated lowest by customers who have used Carey International's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Carey International's Product Quality.
Ranked Carey International Product Quality the Highest
Ranked Carey International Product Quality the Lowest
Carey International Product Quality Score by Gender
Carey International's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Carey International.
Male
1.5/5
Female
N/A
Carey International Product Quality Score by Ethnicity
Carey International's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Carey International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Carey International Product Quality Score by Age
Carey International's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Carey International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Carey International Product Quality Score by Usage
Carey International's Product Quality score was rated the highest by customers who have used Carey International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Carey International Pricing
Carey International ROI & Value For Money
1.7/5
Carey International has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into Carey International ROI
Carey International's ROI score was rated highest by customers who have used Carey International's products/services for 2 to 5 Years, and rated lowest by customers who have used Carey International's products/services for 5 to 10 Years.
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Ranked Carey International ROI the Highest
Ranked Carey International ROI the Lowest
Carey International ROI Score by Gender
Carey International's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Carey International.
Male
1.5/5
Female
N/A
Carey International ROI Score by Ethnicity
Carey International's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carey International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Carey International ROI Score by Age
Carey International's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Carey International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Carey International ROI Score by Usage
Carey International's ROI score was rated the highest by customers who have used Carey International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Carey International Customer Satisfaction (CSAT)
Carey International Customer Satisfaction (CSAT) Score
23 / 100
Carey International has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
23%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carey International Customer Satisfaction
Carey International's Customer Satisfaction score was rated highest by customers who have used Carey International's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Carey International's Customer Satisfaction.
Ranked Carey International Customer Satisfaction the Highest
Carey International Customer Satisfaction Score by Gender
Carey International's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carey International.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 15% | |
Very Dissatisfied | 71% |
Carey International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Carey International's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carey International.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Carey International Customer Satisfaction Score by Age
Carey International's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Carey International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Carey International Customer Satisfaction Score by Usage
Carey International's Customer Satisfaction score was rated 0 points by customers who have used Carey International's products/services for 2 to 5 Years.
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Carey International Customer Service
2.1/5
Carey International has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Carey International's Customer Service
Address
7445 New Technology Way, Frederick, MD 21703
Website
http://www.carey.com/
Phone Number
202-895-1200
Carey International's Social Links
Quick Insights into Carey International Customer Service
Carey International's Customer Service score was rated highest by customers who have used Carey International's products/services for 2 to 5 Years, and rated lowest by customers who have used Carey International's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Carey International's Customer Service score.
Ranked Carey International Customer Service the Highest
Ranked Carey International Customer Service the Lowest
Carey International Customer Service Score by Gender
Carey International's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Carey International.
Male
1.5/5
Female
N/A
Carey International Customer Service Score by Ethnicity
Carey International's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carey International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Carey International Customer Service Score by Age
Carey International's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Carey International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Carey International Customer Service Score by Usage
Carey International's Customer Service score was rated the highest by customers who have used Carey International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Carey International as an Employer
3.0/5
Carey International has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Carey International scored a -86 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Carey International would recommend the brand to a friend. ENPS measures how likely Carey International employees would recommend working at Carey International to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 55% | Promoters |
|---|---|
| 5% | Passive |
| 40% | Detractors |
