-100
NPS
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Cargomatic
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About Cargomatic's Brand
Cargomatic is a platform for connecting local shippers and local truckers in real-time.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Cargomatic NPS
Cargomatic's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cargomatic's customers would recommend using the product based on a scale of -100 to 100.
Cargomatic Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cargomatic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cargomatic Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cargomatic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cargomatic Product Quality
1.5/5
Cargomatic has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cargomatic's overall Product Quality score rated by its users and customers.
Cargomatic Product Information
Cargomatic’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://cargomatic.com
- Company Size
- 51-200 Employees
Industry
Tech
Cargomatic Pricing
Cargomatic ROI & Value For Money
1.7/5
Cargomatic has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cargomatic's overall ROI score rated by its users and customers.
Cargomatic Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cargomatic Customer Service
1.5/5
Cargomatic has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cargomatic's overall Customer Service score rated by its users and customers.
About Cargomatic's Customer Service
Address
Long Beach, CA 90802
Website
http://cargomatic.com
Phone Number
3107422044
