100
NPS
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Brand Page
Cargotec
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About Cargotec's Brand
Provider of cargo and load handling services intended to be the leader in intelligent cargo handling. The company's cargo and load handling services delivers its services via ships, ports, terminals and local distribution channels enabling shipping companies and small and medium-sized local operators in proper movement of products.
Brand at a Glance
5/5
Product Quality
Cargotec NPS
Cargotec's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cargotec's customers would recommend using the product based on a scale of -100 to 100.
Cargotec Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cargotec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cargotec Product Quality
5/5
Cargotec has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Cargotec Product Information
Cargotec’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.cargotec.com
- Company Size
- 10,000+ Employees
Consumer vs. Employees
Cargotec scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cargotec would recommend the brand to a friend. ENPS measures how likely Cargotec employees would recommend working at Cargotec to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
