-13
NPS
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Brand Page
Caring.com
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About Caring.com's Brand
Caring.com is an online destination for those seeking information about care services for aging parents, spouses and other loved ones.
Brand at a Glance
81%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Caring.com NPS
Caring.com's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Caring.com's customers would recommend using the product based on a scale of -100 to 100.
Caring.com Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Caring.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2023 -20 | Jul 2023 | -20 |
Oct 2023 0 | Oct 2023 | 0 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -13 | Sep 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caring.com NPS by Gender
Caring.com's NPS was rated 100 by Male customers on Comparably.
Male
100
Caring.com's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Caring.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Caring.com Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Caring.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Caring.com Customer Loyalty Score by Gender
Caring.com's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Caring.com.
Male
100%
Yes
Female
N/A
Yes
Caring.com Product Quality
2.6/5
Caring.com has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Caring.com Product Information
Caring.com’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.caring.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Healthcare
Quick Insights into Caring.com Product Quality
Caring.com's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Caring.com's Product Quality.
Ranked Caring.com Product Quality the Highest
Caring.com Product Quality Score by Gender
Caring.com's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Caring.com.
Male
4.6/5
Female
N/A
Caring.com Pricing
Caring.com ROI & Value For Money
2.7/5
Caring.com has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Caring.com ROI
Caring.com's ROI score was rated highest by Male customers.
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Ranked Caring.com ROI the Highest
Caring.com ROI Score by Gender
Caring.com's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Caring.com Customer Satisfaction (CSAT)
Caring.com Customer Satisfaction (CSAT) Score
40 / 100
Caring.com has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Caring.com Customer Service
2.6/5
Caring.com has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Caring.com's Customer Service
Address
127 Scaleybark Rd, Charlotte, NC 28209
Website
http://www.caring.com
Phone Number
650-312-7100
Quick Insights into Caring.com Customer Service
Caring.com's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Caring.com's Customer Service score.
Ranked Caring.com Customer Service the Highest
Caring.com Customer Service Score by Gender
Caring.com's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Caring.com.
Male
4.6/5
Female
N/A
Caring.com as an Employer
3.8/5
Caring.com has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Caring.com scored a -13 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Caring.com would recommend the brand to a friend. ENPS measures how likely Caring.com employees would recommend working at Caring.com to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
