-20
NPS
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Caris Life Sciences
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About Caris Life Sciences' Brand
Brand at a Glance
87%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Caris Life Sciences CMO
Caris Life Sciences NPS
Caris Life Sciences's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether Caris Life Sciences's customers would recommend using the product based on a scale of -100 to 100.
Caris Life Sciences Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
Caris Life Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Nov 2020 0 | Nov 2020 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
May 2021 0 | May 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 -17 | Nov 2021 | -17 |
Jul 2022 -29 | Jul 2022 | -29 |
Oct 2022 -13 | Oct 2022 | -13 |
Jan 2023 -22 | Jan 2023 | -22 |
Jan 2026 -20 | Jan 2026 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caris Life Sciences Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Caris Life Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Caris Life Sciences Product Quality
3.2/5
Caris Life Sciences has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Caris Life Sciences Product Information
Caris Life Sciences’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Caris Life Sciences Pricing
Caris Life Sciences ROI & Value For Money
3.6/5
Caris Life Sciences has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Caris Life Sciences Customer Satisfaction (CSAT)
Caris Life Sciences Customer Satisfaction (CSAT) Score
25 / 100
Caris Life Sciences has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Caris Life Sciences Customer Service
3.5/5
Caris Life Sciences has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Caris Life Sciences's Customer Service
Address
Irving, TX
Website
http://www.carislifesciences.com
Caris Life Sciences as an Employer
4.0/5
Caris Life Sciences has a 4.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Caris Life Sciences scored a -20 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Caris Life Sciences would recommend the brand to a friend. ENPS measures how likely Caris Life Sciences employees would recommend working at Caris Life Sciences to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
