100
NPS
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Carlotz
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About Carlotz's Brand
Carlotz is a physical marketplace that allows used car buyers and sellers to transact with one another anonymously.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Carlotz NPS
Carlotz's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Carlotz's customers would recommend using the product based on a scale of -100 to 100.
Carlotz Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Carlotz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
May 2022 100 | May 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carlotz Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Carlotz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carlotz Product Quality
4.1/5
Carlotz has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Carlotz Product Information
Carlotz’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://carlotz.com
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
Carlotz Pricing
Carlotz ROI & Value For Money
4.1/5
Carlotz has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Carlotz Customer Service
4.1/5
Carlotz has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Carlotz's Customer Service
Address
611 Bainbridge St. #100, Richmond, VA 23224
Website
http://carlotz.com
Phone Number
8042562867
Carlotz as an Employer
2.5/5
Carlotz has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Carlotz scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Carlotz would recommend the brand to a friend. ENPS measures how likely Carlotz employees would recommend working at Carlotz to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
