80
NPS
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Carnegie Hall
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About Carnegie Hall's Brand
Carnegie Hall is a concert venue in Midtown Manhattan in New York City, United States
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Carnegie Hall NPS
Carnegie Hall's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Carnegie Hall's customers would recommend using the product based on a scale of -100 to 100.
Carnegie Hall Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Carnegie Hall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Nov 2022 66 | Nov 2022 | 66 |
Feb 2023 75 | Feb 2023 | 75 |
Oct 2024 80 | Oct 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carnegie Hall Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Carnegie Hall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carnegie Hall Product Quality
4.2/5
Carnegie Hall has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Carnegie Hall's overall Product Quality score rated by its users and customers.
Carnegie Hall Product Information
Carnegie Hall’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.carnegiehall.org/
- Company Size
- 201-500 Employees
Carnegie Hall Pricing
Carnegie Hall ROI & Value For Money
4/5
Carnegie Hall has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Carnegie Hall Customer Satisfaction (CSAT)
Carnegie Hall Customer Satisfaction (CSAT) Score
75 / 100
Carnegie Hall has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carnegie Hall Customer Service
4/5
Carnegie Hall has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Carnegie Hall's Customer Service
Address
881 7th Avenue, New York City, NY
Website
http://www.carnegiehall.org/
Phone Number
19999999999
Carnegie Hall as an Employer
3.2/5
Carnegie Hall has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Carnegie Hall scored a 80 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Carnegie Hall would recommend the brand to a friend. ENPS measures how likely Carnegie Hall employees would recommend working at Carnegie Hall to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
