-30
NPS
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Carnegie Learning
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About Carnegie Learning's Brand
Carnegie Learning is a leading publisher of innovative, research-based math curricula for middle school, high school, and post-secondary
Brand at a Glance
58%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Carnegie Learning NPS
Carnegie Learning's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Carnegie Learning's customers would recommend using the product based on a scale of -100 to 100.
Carnegie Learning Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Carnegie Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -20 | Nov 2022 | -20 |
Jan 2023 -6 | Jan 2023 | -6 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 -5 | Jul 2023 | -5 |
Aug 2023 -14 | Aug 2023 | -14 |
Sep 2023 -18 | Sep 2023 | -18 |
Oct 2023 -23 | Oct 2023 | -23 |
Mar 2024 -25 | Mar 2024 | -25 |
Oct 2024 -32 | Oct 2024 | -32 |
Dec 2024 -30 | Dec 2024 | -30 |
Oct 2025 -35 | Oct 2025 | -35 |
Feb 2026 -30 | Feb 2026 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carnegie Learning NPS by Gender
Male customers rated Carnegie Learning's NPS 32 points higher than Female customers.
Male
-40
Carnegie Learning's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-72
Carnegie Learning's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Carnegie Learning NPS by Ethnicity
Carnegie Learning's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Carnegie Learning NPS by Age
Carnegie Learning's NPS was rated -100 points by customers ages 18-25 on Comparably.
Carnegie Learning NPS by Usage
Carnegie Learning's NPS was rated the highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
Carnegie Learning Customer Reviews
Out of the 2 Carnegie Learning customer reviews 0 were positive and 2 were constructive. Carnegie Learning customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Carnegie Learning Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Carnegie Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Carnegie Learning Customer Loyalty Score by Gender
Male customers rated Carnegie Learning's Customer Loyalty score 28% higher than Female customers.
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Male
64%
Yes
Female
36%
Yes
Carnegie Learning Customer Loyalty Score by Ethnicity
Carnegie Learning's Customer Loyalty score was rated 55% by Other customers on Comparably.
% who answered "Yes"
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55
out of 100
Other
Carnegie Learning Customer Loyalty Score by Age
Carnegie Learning's Customer Loyalty score was rated 46% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
Carnegie Learning Customer Loyalty Score by Usage
Carnegie Learning's Customer Loyalty score was rated the highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Carnegie Learning Customer Loyalty Score by Industry
Carnegie Learning's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Carnegie Learning Product Quality
2.6/5
Carnegie Learning has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Carnegie Learning Product Information
Carnegie Learning’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Carnegie Learning's product the highest. Reviewers from the Tech industry rated Carnegie Learning the lowest at 1.8.
- Company Size
- 51-200 Employees
Industry
Tech
Content
Education
Media
SaaS
Sports & Entertainment
Quick Insights into Carnegie Learning Product Quality
Carnegie Learning's Product Quality score was rated highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and rated lowest by customers who have used Carnegie Learning's products/services for 1 to 2 Years.
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Ranked Carnegie Learning Product Quality the Highest
Ranked Carnegie Learning Product Quality the Lowest
Carnegie Learning Product Quality Score by Gender
Male customers rated Carnegie Learning's Product Quality score 0.8 stars higher than Female customers.
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Male
2.5/5
Female
1.7/5
Carnegie Learning Product Quality Score by Ethnicity
Carnegie Learning's Product Quality score was rated 2.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Carnegie Learning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.1 | Other | 2.1 |
Carnegie Learning Product Quality Score by Age
Carnegie Learning's Product Quality score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Carnegie Learning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Carnegie Learning Product Quality Score by Usage
Carnegie Learning's Product Quality score was rated the highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Carnegie Learning Product Quality Score by Industry
Carnegie Learning's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Carnegie Learning Pricing
Carnegie Learning ROI & Value For Money
2.5/5
Carnegie Learning has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Carnegie Learning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Carnegie Learning.
Quick Insights into Carnegie Learning ROI
Carnegie Learning's ROI score was rated highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Carnegie Learning ROI the Highest
Ranked Carnegie Learning ROI the Lowest
Carnegie Learning ROI Score by Gender
Male customers rated Carnegie Learning's ROI score 1.3 stars higher than Female customers.
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Male
2.8/5
Female
1.5/5
Carnegie Learning ROI Score by Ethnicity
Carnegie Learning's ROI score was rated 2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carnegie Learning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2 | Other | 2 |
Carnegie Learning ROI Score by Age
Carnegie Learning's ROI score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Carnegie Learning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Carnegie Learning ROI Score by Usage
Carnegie Learning's ROI score was rated the highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Carnegie Learning ROI Score by Industry
Carnegie Learning's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Carnegie Learning Customer Satisfaction (CSAT)
Carnegie Learning Customer Satisfaction (CSAT) Score
38 / 100
Carnegie Learning has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
17%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carnegie Learning Customer Satisfaction
Carnegie Learning's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers who have used Carnegie Learning's products/services for 1 to 2 Years.
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Ranked Carnegie Learning Customer Satisfaction the Highest
Ranked Carnegie Learning Customer Satisfaction the Lowest
Carnegie Learning Customer Satisfaction Score by Gender
Carnegie Learning's Customer Satisfaction score was rated 14 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carnegie Learning.
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 58% |
Carnegie Learning Customer Satisfaction Score by Usage
Carnegie Learning's Customer Satisfaction score was rated the highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Carnegie Learning Customer Satisfaction Score by Industry
Carnegie Learning's Customer Satisfaction score was rated 43 points by Education industry customers.
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{
"title": "Carnegie Learning Customer Satisfaction Score by Industry",
"text": "Carnegie Learning's Customer Satisfaction score was rated 43 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Carnegie Learning's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 43
}
]
}Carnegie Learning Customer Service
2.5/5
Carnegie Learning has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Carnegie Learning's Customer Service
Address
Pittsburgh, PA 15219
Website
http://www.carnegielearning.com
Phone Number
14126902444
Quick Insights into Carnegie Learning Customer Service
Carnegie Learning's Customer Service score was rated highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and rated lowest by customers who have used Carnegie Learning's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Carnegie Learning's Customer Service score.
Ranked Carnegie Learning Customer Service the Highest
Ranked Carnegie Learning Customer Service the Lowest
Carnegie Learning Customer Service Score by Gender
Male customers rated Carnegie Learning's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Carnegie Learning.
Male
2.8/5
Female
1.7/5
Carnegie Learning Customer Service Score by Ethnicity
Carnegie Learning's Customer Service score was rated 2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carnegie Learning.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2 | Other | 2 |
Carnegie Learning Customer Service Score by Age
Carnegie Learning's Customer Service score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Carnegie Learning.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Carnegie Learning Customer Service Score by Usage
Carnegie Learning's Customer Service score was rated the highest by customers who have used Carnegie Learning's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Carnegie Learning Customer Service Score by Industry
Carnegie Learning's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Carnegie Learning as an Employer
2.8/5
Carnegie Learning has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Carnegie Learning scored a -30 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Carnegie Learning would recommend the brand to a friend. ENPS measures how likely Carnegie Learning employees would recommend working at Carnegie Learning to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 38% | Promoters |
|---|---|
| 7% | Passive |
| 55% | Detractors |
