8
NPS
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Carolinas Healthcare System
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About Carolinas Healthcare System's Brand
Carolinas HealthCare System, one of the nation's leading and most innovative healthcare organizations, provides a full spectrum of
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Carolinas Healthcare System NPS
Carolinas Healthcare System's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Carolinas Healthcare System's customers would recommend using the product based on a scale of -100 to 100.
Carolinas Healthcare System Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Carolinas Healthcare System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
May 2021 66 | May 2021 | 66 |
Jul 2021 50 | Jul 2021 | 50 |
Nov 2021 60 | Nov 2021 | 60 |
Aug 2022 66 | Aug 2022 | 66 |
May 2023 25 | May 2023 | 25 |
Jul 2023 11 | Jul 2023 | 11 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -9 | Dec 2023 | -9 |
Jan 2024 -1 | Jan 2024 | -1 |
Mar 2024 8 | Mar 2024 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carolinas Healthcare System Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Carolinas Healthcare System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carolinas Healthcare System Product Quality
3.1/5
Carolinas Healthcare System has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Carolinas Healthcare System's overall Product Quality score rated by its users and customers.
Carolinas Healthcare System Product Information
Carolinas Healthcare System’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Non-Profit
Carolinas Healthcare System Pricing
Carolinas Healthcare System ROI & Value For Money
3.2/5
Carolinas Healthcare System has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Carolinas Healthcare System Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carolinas Healthcare System Customer Service
3.1/5
Carolinas Healthcare System has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Carolinas Healthcare System's overall Customer Service score rated by its users and customers.
About Carolinas Healthcare System's Customer Service
Address
1000 Blythe Blvd, Charlotte, NC 28203
Website
http://carolinashealthcare.org
Phone Number
(180) 082-1153
Carolinas Healthcare System's Social Links
Carolinas Healthcare System as an Employer
2.5/5
Carolinas Healthcare System has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Carolinas Healthcare System
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Carolinas Healthcare System scored a 8 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Carolinas Healthcare System would recommend the brand to a friend. ENPS measures how likely Carolinas Healthcare System employees would recommend working at Carolinas Healthcare System to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
