40
NPS
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Carollo Engineers
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About Carollo Engineers' Brand
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Carollo Engineers NPS
Carollo Engineers's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Carollo Engineers's customers would recommend using the product based on a scale of -100 to 100.
Carollo Engineers Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Carollo Engineers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Mar 2024 75 | Mar 2024 | 75 |
Jun 2024 40 | Jun 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carollo Engineers Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Carollo Engineers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carollo Engineers Product Quality
3.5/5
Carollo Engineers has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carollo Engineers' overall Product Quality score rated by its users and customers.
Carollo Engineers Product Information
Carollo Engineers’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.carollo.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Carollo Engineers Pricing
Carollo Engineers ROI & Value For Money
3.7/5
Carollo Engineers has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Carollo Engineers' overall ROI score rated by its users and customers.
Carollo Engineers Customer Satisfaction (CSAT)
Carollo Engineers Customer Satisfaction (CSAT) Score
66 / 100
Carollo Engineers has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carollo Engineers Customer Service
3.7/5
Carollo Engineers has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Carollo Engineers's Customer Service
Address
2795 Mitchell Drive, Walnut Creek, CA 94598
Website
http://www.carollo.com
Phone Number
6024744006
Carollo Engineers's Social Links
Carollo Engineers as an Employer
2.9/5
Carollo Engineers has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Carollo Engineers scored a 40 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Carollo Engineers would recommend the brand to a friend. ENPS measures how likely Carollo Engineers employees would recommend working at Carollo Engineers to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
