28
NPS
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CARRIER
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About CARRIER's Brand
"Air conditioner and ventilator components Air conditioning accessories; Gas, water, plumbing, heating, ventilation and air conditioning (HVAC) plant installation and maintenance contractors Air conditioning installation, operation, maintenance and repair contractors"
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
CARRIER NPS
CARRIER's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether CARRIER's customers would recommend using the product based on a scale of -100 to 100.
CARRIER Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
CARRIER NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
May 2022 33 | May 2022 | 33 |
Jun 2022 60 | Jun 2022 | 60 |
Jan 2023 67 | Jan 2023 | 67 |
Mar 2023 57 | Mar 2023 | 57 |
Jun 2023 37 | Jun 2023 | 37 |
Sep 2024 33 | Sep 2024 | 33 |
Oct 2024 20 | Oct 2024 | 20 |
Mar 2025 33 | Mar 2025 | 33 |
Sep 2025 38 | Sep 2025 | 38 |
Dec 2025 29 | Dec 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CARRIER NPS by Gender
CARRIER's NPS was rated -34 by Male customers on Comparably.
Male
-34
CARRIER's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
CARRIER's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CARRIER Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of CARRIER users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CARRIER Customer Loyalty Score by Gender
CARRIER's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
CARRIER Product Quality
3.7/5
CARRIER has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CARRIER Product Information
CARRIER’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into CARRIER Product Quality
CARRIER's Product Quality score was rated highest by Male customers.
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Ranked CARRIER Product Quality the Highest
CARRIER Product Quality Score by Gender
CARRIER's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
CARRIER Pricing
CARRIER ROI & Value For Money
3.7/5
CARRIER has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into CARRIER ROI
CARRIER's ROI score was rated highest by Male customers.
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Ranked CARRIER ROI the Highest
CARRIER ROI Score by Gender
CARRIER's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
CARRIER Customer Satisfaction (CSAT)
CARRIER Customer Satisfaction (CSAT) Score
67 / 100
CARRIER has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CARRIER Customer Satisfaction
CARRIER's Customer Satisfaction score was rated highest by Male customers.
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Ranked CARRIER Customer Satisfaction the Highest
CARRIER Customer Satisfaction Score by Gender
CARRIER's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
CARRIER Customer Service
3.6/5
CARRIER has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About CARRIER's Customer Service
Address
235 ROUTE DE THIL, Montluel, 1120 France
Website
http://www.carrierrentalsystems.fr/
Quick Insights into CARRIER Customer Service
CARRIER's Customer Service score was rated highest by Male customers.
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Ranked CARRIER Customer Service the Highest
CARRIER Customer Service Score by Gender
CARRIER's Customer Service score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
CARRIER as an Employer
Consumer vs. Employees
CARRIER scored a 28 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of CARRIER would recommend the brand to a friend. ENPS measures how likely CARRIER employees would recommend working at CARRIER to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
