-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Carrington College
Marketing or Exec? Claim Your Free Account
About Carrington College's Brand
For more than 50 years, Carrington College has provided students with a career-focused education that has continued to improve the economic and social value of its communities. This socio-economic impact report highlights Carrington College’s service and volunteer projects, data on economic impact, and research on the communities, we have served since 1967.
Brand at a Glance
33%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Carrington College NPS
Carrington College's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Carrington College's customers would recommend using the product based on a scale of -100 to 100.
Carrington College Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Carrington College NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carrington College Customer Loyalty
33%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
33% of Carrington College users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carrington College Product Quality
1.5/5
Carrington College has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrington College's overall Product Quality score rated by its users and customers.
Carrington College Product Information
Carrington College’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://carrington.edu
- Company Size
- 501-1,000 Employees
Industry
Education
Carrington College Pricing
Carrington College ROI & Value For Money
1.5/5
Carrington College has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrington College's overall ROI score rated by its users and customers.
Carrington College Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carrington College Customer Service
1.5/5
Carrington College has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrington College's overall Customer Service score rated by its users and customers.
About Carrington College's Customer Service
Address
6715 N Sunset Blvd., Suite 330, Glendale, AZ 85305
Website
http://carrington.edu
Phone Number
(916) 388-2800
Carrington College's Social Links
Carrington College as an Employer
4.1/5
Carrington College has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Carrington College scored a -100 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Carrington College would recommend the brand to a friend. ENPS measures how likely Carrington College employees would recommend working at Carrington College to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
