-70
NPS
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Carrington Mortgage Holdings
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About Carrington Mortgage Holdings' Brand
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Carrington Mortgage Holdings NPS
Carrington Mortgage Holdings's Net Promoter Score (NPS) is a -70 with 15% Promoters, 0% Passives, and 85% Detractors. Net Promoter Score tracks whether Carrington Mortgage Holdings's customers would recommend using the product based on a scale of -100 to 100.
Carrington Mortgage Holdings Overall NPS
| 15% | Promoters |
|---|---|
| 0% | Passives |
| 85% | Detractors |
Carrington Mortgage Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -77 | Apr 2024 | -77 |
May 2024 -79 | May 2024 | -79 |
Jul 2024 -77 | Jul 2024 | -77 |
Aug 2024 -77 | Aug 2024 | -77 |
Oct 2024 -77 | Oct 2024 | -77 |
Nov 2024 -79 | Nov 2024 | -79 |
Jan 2025 -79 | Jan 2025 | -79 |
Feb 2025 -75 | Feb 2025 | -75 |
Mar 2025 -72 | Mar 2025 | -72 |
Aug 2025 -73 | Aug 2025 | -73 |
Dec 2025 -73 | Dec 2025 | -73 |
Jan 2026 -69 | Jan 2026 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carrington Mortgage Holdings NPS by Gender
Male customers rated Carrington Mortgage Holdings's NPS 22 points higher than Female customers.
Male
-78
Carrington Mortgage Holdings's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-100
Carrington Mortgage Holdings's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Carrington Mortgage Holdings NPS by Ethnicity
Carrington Mortgage Holdings's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Carrington Mortgage Holdings NPS by Age
Carrington Mortgage Holdings's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Carrington Mortgage Holdings NPS by Usage
Carrington Mortgage Holdings's NPS was rated the highest by customers who have used Carrington Mortgage Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -78 | 5 to 10 Years | -78 |
Over 10 Years -100 | Over 10 Years | -100 |
Carrington Mortgage Holdings Customer Reviews
Out of the 7 Carrington Mortgage Holdings customer reviews 0 were positive and 7 were constructive. Carrington Mortgage Holdings customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Carrington Mortgage Holdings Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Carrington Mortgage Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carrington Mortgage Holdings Customer Loyalty Score by Gender
Female customers rated Carrington Mortgage Holdings's Customer Loyalty score 5% higher than Male customers.
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Male
65%
Yes
Female
70%
Yes
Carrington Mortgage Holdings Customer Loyalty Score by Ethnicity
Carrington Mortgage Holdings's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carrington Mortgage Holdings.
61
out of 100
Caucasian
78
out of 100
African American/Black
66
out of 100
Other
Carrington Mortgage Holdings Customer Loyalty Score by Age
Carrington Mortgage Holdings's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Carrington Mortgage Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
36-40 55% | 36-40 | 55% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
61-65 10% | 61-65 | 10% |
66+ 100% | 66+ | 100% |
Carrington Mortgage Holdings Customer Loyalty Score by Usage
Carrington Mortgage Holdings's Customer Loyalty score was rated the highest by customers who have used Carrington Mortgage Holdings's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Carrington Mortgage Holdings Customer Loyalty Score by Industry
Carrington Mortgage Holdings's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Carrington Mortgage Holdings Product Quality
1.5/5
Carrington Mortgage Holdings has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Carrington Mortgage Holdings Product Information
Carrington Mortgage Holdings’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Carrington Mortgage Holdings's product the highest. Reviewers from the Tech industry rated Carrington Mortgage Holdings the lowest at 1.5.
- Website
- https://carringtonhc.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Carrington Mortgage Holdings Product Quality
Carrington Mortgage Holdings's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Carrington Mortgage Holdings' Product Quality.
Ranked Carrington Mortgage Holdings Product Quality the Highest
Ranked Carrington Mortgage Holdings Product Quality the Lowest
Carrington Mortgage Holdings Product Quality Score by Gender
Male customers rated Carrington Mortgage Holdings's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Carrington Mortgage Holdings.
Male
1.8/5
Female
1.5/5
Carrington Mortgage Holdings Product Quality Score by Ethnicity
Carrington Mortgage Holdings's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Carrington Mortgage Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Carrington Mortgage Holdings Product Quality Score by Age
Carrington Mortgage Holdings's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Carrington Mortgage Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Carrington Mortgage Holdings Product Quality Score by Usage
Carrington Mortgage Holdings's Product Quality score was rated the highest by customers who have used Carrington Mortgage Holdings's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Carrington Mortgage Holdings Product Quality Score by Industry
Carrington Mortgage Holdings's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Carrington Mortgage Holdings Pricing
Carrington Mortgage Holdings ROI & Value For Money
1.5/5
Carrington Mortgage Holdings has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Carrington Mortgage Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Carrington Mortgage Holdings.
Quick Insights into Carrington Mortgage Holdings ROI
Carrington Mortgage Holdings's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Carrington Mortgage Holdings ROI the Highest
Ranked Carrington Mortgage Holdings ROI the Lowest
Carrington Mortgage Holdings ROI Score by Gender
Carrington Mortgage Holdings's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Carrington Mortgage Holdings.
Male
1.5/5
Female
1.5/5
Carrington Mortgage Holdings ROI Score by Ethnicity
Carrington Mortgage Holdings's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carrington Mortgage Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Carrington Mortgage Holdings ROI Score by Age
Carrington Mortgage Holdings's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Carrington Mortgage Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Carrington Mortgage Holdings ROI Score by Usage
Carrington Mortgage Holdings's ROI score was rated the highest by customers who have used Carrington Mortgage Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Carrington Mortgage Holdings ROI Score by Industry
Carrington Mortgage Holdings's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Carrington Mortgage Holdings Customer Satisfaction (CSAT)
Carrington Mortgage Holdings Customer Satisfaction (CSAT) Score
14 / 100
Carrington Mortgage Holdings has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
2%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
6%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carrington Mortgage Holdings Customer Satisfaction
Carrington Mortgage Holdings's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Carrington Mortgage Holdings' Customer Satisfaction.
Ranked Carrington Mortgage Holdings Customer Satisfaction the Highest
Ranked Carrington Mortgage Holdings Customer Satisfaction the Lowest
Carrington Mortgage Holdings Customer Satisfaction Score by Gender
Male customers rated Carrington Mortgage Holdings's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carrington Mortgage Holdings.
16 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 78% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 5% | |
Very Dissatisfied | 89% |
Carrington Mortgage Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Carrington Mortgage Holdings' Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carrington Mortgage Holdings.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
76%
CSAT according to African American/Black
Carrington Mortgage Holdings' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carrington Mortgage Holdings.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Carrington Mortgage Holdings' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carrington Mortgage Holdings.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
Carrington Mortgage Holdings Customer Satisfaction Score by Age
Carrington Mortgage Holdings's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Carrington Mortgage Holdings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 13% |
Carrington Mortgage Holdings Customer Satisfaction Score by Usage
Carrington Mortgage Holdings's Customer Satisfaction score was rated the highest by customers who have used Carrington Mortgage Holdings's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Carrington Mortgage Holdings Customer Satisfaction Score by Industry
Carrington Mortgage Holdings's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Carrington Mortgage Holdings Customer Service
1.5/5
Carrington Mortgage Holdings has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrington Mortgage Holdings' overall Customer Service score rated by its users and customers.
About Carrington Mortgage Holdings's Customer Service
Website
https://carringtonhc.com/
Quick Insights into Carrington Mortgage Holdings Customer Service
Carrington Mortgage Holdings's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Carrington Mortgage Holdings' Customer Service score.
Ranked Carrington Mortgage Holdings Customer Service the Highest
Ranked Carrington Mortgage Holdings Customer Service the Lowest
Carrington Mortgage Holdings Customer Service Score by Gender
Carrington Mortgage Holdings's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Carrington Mortgage Holdings.
Male
1.5/5
Female
1.5/5
Carrington Mortgage Holdings Customer Service Score by Ethnicity
Carrington Mortgage Holdings's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carrington Mortgage Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Carrington Mortgage Holdings Customer Service Score by Age
Carrington Mortgage Holdings's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Carrington Mortgage Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Carrington Mortgage Holdings Customer Service Score by Usage
Carrington Mortgage Holdings's Customer Service score was rated 1.5 stars by customers who have used Carrington Mortgage Holdings's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Carrington Mortgage Holdings Customer Service Score by Industry
Carrington Mortgage Holdings's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Carrington Mortgage Holdings as an Employer
Consumer vs. Employees
Carrington Mortgage Holdings scored a -70 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Carrington Mortgage Holdings would recommend the brand to a friend. ENPS measures how likely Carrington Mortgage Holdings employees would recommend working at Carrington Mortgage Holdings to a friend.
Net Promoter Score
-70
NPS Score
| 15% | Promoters |
|---|---|
| 0% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 25% | Promoters |
|---|---|
| 19% | Passive |
| 56% | Detractors |
