-100
NPS
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Brand Page
Carroll Hospital Center
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About Carroll Hospital Center's Brand
Carroll Hospital Center is a nonprofit hospital located in Westminster, Maryland, United States.
Brand at a Glance
53%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Carroll Hospital Center NPS
Carroll Hospital Center's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Carroll Hospital Center's customers would recommend using the product based on a scale of -100 to 100.
Carroll Hospital Center Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Carroll Hospital Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carroll Hospital Center Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Carroll Hospital Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carroll Hospital Center Product Quality
2.7/5
Carroll Hospital Center has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Carroll Hospital Center's overall Product Quality score rated by its users and customers.
Carroll Hospital Center Product Information
Carroll Hospital Center’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Carroll Hospital Center Pricing
Carroll Hospital Center ROI & Value For Money
2.6/5
Carroll Hospital Center has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Carroll Hospital Center Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carroll Hospital Center Customer Service
2.6/5
Carroll Hospital Center has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Carroll Hospital Center's overall Customer Service score rated by its users and customers.
About Carroll Hospital Center's Customer Service
Address
200 Memorial Ave, Westminster, MD
Website
http://www.carrollhospitalcenter.org
Phone Number
14108716979
Carroll Hospital Center as an Employer
3.3/5
Carroll Hospital Center has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Carroll Hospital Center scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Carroll Hospital Center would recommend the brand to a friend. ENPS measures how likely Carroll Hospital Center employees would recommend working at Carroll Hospital Center to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
