-96
NPS
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CarShield
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About CarShield's Brand
Drive With Absolute Peace of Mind
Brand at a Glance
68%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CarShield NPS
CarShield's Net Promoter Score (NPS) is a -96 with 2% Promoters, 0% Passives, and 98% Detractors. Net Promoter Score tracks whether CarShield's customers would recommend using the product based on a scale of -100 to 100.
CarShield Overall NPS
| 2% | Promoters |
|---|---|
| 0% | Passives |
| 98% | Detractors |
CarShield NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -95 | Nov 2024 | -95 |
Jan 2025 -95 | Jan 2025 | -95 |
Feb 2025 -95 | Feb 2025 | -95 |
Apr 2025 -95 | Apr 2025 | -95 |
May 2025 -95 | May 2025 | -95 |
Jun 2025 -95 | Jun 2025 | -95 |
Jul 2025 -95 | Jul 2025 | -95 |
Aug 2025 -95 | Aug 2025 | -95 |
Sep 2025 -95 | Sep 2025 | -95 |
Oct 2025 -95 | Oct 2025 | -95 |
Dec 2025 -95 | Dec 2025 | -95 |
Jan 2026 -95 | Jan 2026 | -95 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CarShield NPS by Gender
Male customers rated CarShield's NPS 2 points higher than Female customers.
Male
-98
CarShield's NPS was rated -98 by Male customers on Comparably.
1%
Promoters
0%
Passives
99%
Detractors
Female
-100
CarShield's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
CarShield NPS by Ethnicity
CarShield's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -98 | Caucasian | -98 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Native American -100 | Native American | -100 |
Other -100 | Other | -100 |
CarShield NPS by Age
CarShield's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
CarShield NPS by Usage
CarShield's NPS was rated the highest by customers who have used CarShield's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -98 | Less than 1 Year | -98 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
CarShield Customer Reviews
Out of the 57 CarShield customer reviews 0 were positive and 57 were constructive. CarShield customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CarShield Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CarShield users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CarShield Customer Loyalty Score by Gender
CarShield's Customer Loyalty score was rated 68 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CarShield.
Male
68%
Yes
Female
68%
Yes
CarShield Customer Loyalty Score by Ethnicity
CarShield's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CarShield.
61
out of 100
Caucasian
91
out of 100
Hispanic or Latino
70
out of 100
African American/Black
78
out of 100
Native American
73
out of 100
Other
CarShield Customer Loyalty Score by Age
CarShield's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CarShield.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 75% | 36-40 | 75% |
41-45 79% | 41-45 | 79% |
46-50 65% | 46-50 | 65% |
51-55 67% | 51-55 | 67% |
56-60 70% | 56-60 | 70% |
61-65 81% | 61-65 | 81% |
66+ 60% | 66+ | 60% |
CarShield Customer Loyalty Score by Usage
CarShield's Customer Loyalty score was rated the highest by customers who have used CarShield's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CarShield Customer Loyalty Score by Industry
CarShield's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CarShield Product Quality
1.5/5
CarShield has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CarShield's overall Product Quality score rated by its users and customers.
CarShield Product Information
CarShield’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CarShield's product the highest.
- Website
- https://carshield.com
- Company Size
- 51-200 Employees
Industry
Tech
Travel
Quick Insights into CarShield Product Quality
CarShield's Product Quality score was rated highest by customers who have used CarShield's products/services for 1 to 2 Years, and rated lowest by customers from the Transportation industry.
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Ranked CarShield Product Quality the Highest
Ranked CarShield Product Quality the Lowest
CarShield Product Quality Score by Gender
CarShield's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CarShield.
Male
1.5/5
Female
1.5/5
CarShield Product Quality Score by Ethnicity
CarShield's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CarShield.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
CarShield Product Quality Score by Age
CarShield's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CarShield.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CarShield Product Quality Score by Usage
CarShield's Product Quality score was rated 1.5 stars by customers who have used CarShield's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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CarShield Product Quality Score by Industry
CarShield's Product Quality score was rated 1.5 stars by both Accounting and Transportation industry customers.
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CarShield Pricing
CarShield ROI & Value For Money
1.5/5
CarShield has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CarShield's overall ROI score rated by its users and customers.
CarShield Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into CarShield ROI
CarShield's ROI score was rated highest by customers who have used CarShield's products/services for 1 to 2 Years, and rated lowest by customers from the Transportation industry.
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Ranked CarShield ROI the Highest
Ranked CarShield ROI the Lowest
CarShield ROI Score by Gender
CarShield's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CarShield.
Male
1.5/5
Female
1.5/5
CarShield ROI Score by Ethnicity
CarShield's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CarShield.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
CarShield ROI Score by Age
CarShield's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CarShield.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CarShield ROI Score by Usage
CarShield's ROI score was rated 1.5 stars by customers who have used CarShield's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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CarShield ROI Score by Industry
CarShield's ROI score was rated 1.5 stars by both Accounting and Transportation industry customers.
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CarShield Customer Satisfaction (CSAT)
CarShield Customer Satisfaction (CSAT) Score
5 / 100
CarShield has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
14%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CarShield Customer Satisfaction
CarShield's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Transportation industry.
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Ranked CarShield Customer Satisfaction the Highest
Ranked CarShield Customer Satisfaction the Lowest
CarShield Customer Satisfaction Score by Gender
Male customers rated CarShield's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CarShield.
4 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 14% | |
Very Dissatisfied | 81% |
2 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 83% |
CarShield Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CarShield's Customer Satisfaction (CSAT) score was rated 2% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CarShield.
2 / 100
Very Satisfied
2%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
84%
CSAT according to Hispanic or Latino
CarShield's Customer Satisfaction (CSAT) score was rated 10% according to Hispanic or Latino users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%
CSAT according to African American/Black
CarShield's Customer Satisfaction (CSAT) score was rated 3% according to African American/Black users and customers.
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3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
14%
Very Dissatisfied
82%
CSAT according to Native American
CarShield's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CarShield.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
CSAT according to Other
CarShield's Customer Satisfaction (CSAT) score was rated 3% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CarShield.
3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
79%
CarShield Customer Satisfaction Score by Age
CarShield's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CarShield.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 4% | |||||||||||||||
| 56-60 | 3% | |||||||||||||||
| 61-65 | 3% | |||||||||||||||
| 66+ | 5% |
CarShield Customer Satisfaction Score by Usage
CarShield's Customer Satisfaction score was rated the highest by customers who have used CarShield's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CarShield Customer Satisfaction Score by Industry
CarShield's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CarShield Customer Satisfaction Score by Industry",
"text": "CarShield's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "CarShield's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 9
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CarShield's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}CarShield Customer Service
1.5/5
CarShield has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CarShield's overall Customer Service score rated by its users and customers.
About CarShield's Customer Service
Address
Saint Louis, MO
Website
https://carshield.com
Phone Number
+1 (800) 974-9385
Quick Insights into CarShield Customer Service
CarShield's Customer Service score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked CarShield's Customer Service score.
Ranked CarShield Customer Service the Highest
Ranked CarShield Customer Service the Lowest
CarShield Customer Service Score by Gender
CarShield's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CarShield.
Male
1.5/5
Female
1.5/5
CarShield Customer Service Score by Ethnicity
CarShield's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CarShield.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
CarShield Customer Service Score by Age
CarShield's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CarShield.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CarShield Customer Service Score by Usage
CarShield's Customer Service score was rated 1.5 stars by customers who have used CarShield's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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CarShield Customer Service Score by Industry
CarShield's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CarShield as an Employer
2.5/5
CarShield has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CarShield scored a -96 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of CarShield would recommend the brand to a friend. ENPS measures how likely CarShield employees would recommend working at CarShield to a friend.
Net Promoter Score
-96
NPS Score
| 2% | Promoters |
|---|---|
| 0% | Passive |
| 98% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 24% | Promoters |
|---|---|
| 12% | Passive |
| 64% | Detractors |
