40
NPS
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Caruso Affiliated
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About Caruso Affiliated's Brand
Caruso Affiliated continues to be the leader in the industry for sales, popularity, growth and the highest quality portfolio.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Caruso Affiliated NPS
Caruso Affiliated's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Caruso Affiliated's customers would recommend using the product based on a scale of -100 to 100.
Caruso Affiliated Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Caruso Affiliated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Dec 2020 50 | Dec 2020 | 50 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 25 | Nov 2022 | 25 |
Jun 2023 40 | Jun 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caruso Affiliated Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Caruso Affiliated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Caruso Affiliated Product Quality
4.1/5
Caruso Affiliated has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Caruso Affiliated Product Information
Caruso Affiliated’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Caruso Affiliated Pricing
Caruso Affiliated ROI & Value For Money
4/5
Caruso Affiliated has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Caruso Affiliated Customer Satisfaction (CSAT)
Caruso Affiliated Customer Satisfaction (CSAT) Score
100 / 100
Caruso Affiliated has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Caruso Affiliated Customer Service
4/5
Caruso Affiliated has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Caruso Affiliated's Customer Service
Address
101 The Grove Drive, Los Angeles, CA 90036
Website
http://www.carusoaffiliated.com/
Caruso Affiliated as an Employer
2.4/5
Caruso Affiliated has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Caruso Affiliated scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Caruso Affiliated would recommend the brand to a friend. ENPS measures how likely Caruso Affiliated employees would recommend working at Caruso Affiliated to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
