17
NPS
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Cascade Engineering
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About Cascade Engineering's Brand
A manufacturer comprised of eleven strategic business units serving a wide diversity of markets.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Cascade Engineering NPS
Cascade Engineering's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Cascade Engineering's customers would recommend using the product based on a scale of -100 to 100.
Cascade Engineering Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Cascade Engineering NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Jan 2021 -50 | Jan 2021 | -50 |
Sep 2021 0 | Sep 2021 | 0 |
Sep 2022 25 | Sep 2022 | 25 |
Oct 2023 0 | Oct 2023 | 0 |
Aug 2024 17 | Aug 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cascade Engineering Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cascade Engineering users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cascade Engineering Product Quality
3.8/5
Cascade Engineering has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cascade Engineering's overall Product Quality score rated by its users and customers.
Cascade Engineering Product Information
Cascade Engineering’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://cascadeng.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Travel
Cascade Engineering Pricing
Cascade Engineering ROI & Value For Money
3.6/5
Cascade Engineering has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cascade Engineering's overall ROI score rated by its users and customers.
Cascade Engineering Customer Satisfaction (CSAT)
Cascade Engineering Customer Satisfaction (CSAT) Score
100 / 100
Cascade Engineering has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cascade Engineering Customer Service
3.6/5
Cascade Engineering has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cascade Engineering's overall Customer Service score rated by its users and customers.
About Cascade Engineering's Customer Service
Address
3400 Innovation Court SE, Grand Rapids, MI
Website
http://cascadeng.com/
Phone Number
(616)975-4800
Cascade Engineering as an Employer
3.5/5
Cascade Engineering has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Cascade Engineering scored a 17 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Cascade Engineering would recommend the brand to a friend. ENPS measures how likely Cascade Engineering employees would recommend working at Cascade Engineering to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
