0
NPS
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Cascade Financial Services
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About Cascade Financial Services' Brand
Serving The American Dream Through Affordable Home Ownership.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Cascade Financial Services NPS
Cascade Financial Services's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Cascade Financial Services's customers would recommend using the product based on a scale of -100 to 100.
Cascade Financial Services Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Cascade Financial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cascade Financial Services Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cascade Financial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cascade Financial Services Product Quality
2.7/5
Cascade Financial Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cascade Financial Services' overall Product Quality score rated by its users and customers.
Cascade Financial Services Product Information
Cascade Financial Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Cascade Financial Services Pricing
Cascade Financial Services ROI & Value For Money
2.7/5
Cascade Financial Services has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cascade Financial Services' overall ROI score rated by its users and customers.
Cascade Financial Services Customer Satisfaction (CSAT)
Cascade Financial Services Customer Satisfaction (CSAT) Score
50 / 100
Cascade Financial Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cascade Financial Services Customer Service
2.7/5
Cascade Financial Services has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cascade Financial Services' overall Customer Service score rated by its users and customers.
About Cascade Financial Services's Customer Service
Address
3345 S. Val Vista Dr Suite 300, Gilbert, AZ 85297
Website
https://www.cascadeloans.com/
Phone Number
877-869-7082
Cascade Financial Services as an Employer
2.6/5
Cascade Financial Services has a 2.6/5 stars for its overall company culture rated by their employees
top
25%
CEO of Cascade Financial Services
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cascade Financial Services scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cascade Financial Services would recommend the brand to a friend. ENPS measures how likely Cascade Financial Services employees would recommend working at Cascade Financial Services to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
