100
NPS
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CASE
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About CASE's Brand
CASE is a building information modeling and consultancy firm.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
3.5/5
Customer Service
CASE NPS
CASE's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CASE's customers would recommend using the product based on a scale of -100 to 100.
CASE Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CASE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CASE Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CASE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CASE Product Quality
4/5
CASE has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CASE's overall Product Quality score rated by its users and customers.
CASE Product Information
CASE’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.case-inc.com
- Company Size
- 51-200 Employees
Industry
Tech
Real Estate
Small Business Services
Construction
CASE Pricing
CASE ROI & Value For Money
5/5
CASE has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CASE's overall ROI score rated by its users and customers.
CASE Customer Satisfaction (CSAT)
CASE Customer Satisfaction (CSAT) Score
100 / 100
CASE has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CASE Customer Service
3.5/5
CASE has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CASE's overall Customer Service score rated by its users and customers.
About CASE's Customer Service
Address
125 Maiden Lane, Suite 14A, New York City, NY 10038
Website
http://www.case-inc.com
Phone Number
(212)255-5483
CASE as an Employer
Consumer vs. Employees
CASE scored a 100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of CASE would recommend the brand to a friend. ENPS measures how likely CASE employees would recommend working at CASE to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
