6
NPS
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Case-Mate
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About Case-Mate's Brand
Case-Mate designs and manufactures fashion-forward mobile accessories for a variety of smartphones.
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Case-Mate NPS
Case-Mate's Net Promoter Score (NPS) is a 6 with 47% Promoters, 12% Passives, and 41% Detractors. Net Promoter Score tracks whether Case-Mate's customers would recommend using the product based on a scale of -100 to 100.
Case-Mate Overall NPS
| 47% | Promoters |
|---|---|
| 12% | Passives |
| 41% | Detractors |
Case-Mate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -50 | Jun 2021 | -50 |
Dec 2021 -20 | Dec 2021 | -20 |
Jul 2022 15 | Jul 2022 | 15 |
Sep 2022 13 | Sep 2022 | 13 |
Jan 2023 22 | Jan 2023 | 22 |
Feb 2023 18 | Feb 2023 | 18 |
May 2023 9 | May 2023 | 9 |
Nov 2023 14 | Nov 2023 | 14 |
Jul 2024 8 | Jul 2024 | 8 |
Jan 2025 13 | Jan 2025 | 13 |
May 2025 7 | May 2025 | 7 |
Jul 2025 6 | Jul 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Case-Mate Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Case-Mate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Case-Mate Product Quality
3.7/5
Case-Mate has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Case-Mate Product Information
Case-Mate’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.case-mate.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Case-Mate Pricing
Case-Mate ROI & Value For Money
3.4/5
Case-Mate has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Case-Mate Customer Satisfaction (CSAT)
Case-Mate Customer Satisfaction (CSAT) Score
78 / 100
Case-Mate has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Case-Mate Customer Service
3.5/5
Case-Mate has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Case-Mate's Customer Service
Address
2048 Weems Rd, Tucker, GA
Website
http://www.case-mate.com
Phone Number
770-888-9965
Case-Mate as an Employer
3.8/5
Case-Mate has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Case-Mate scored a 6 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Case-Mate would recommend the brand to a friend. ENPS measures how likely Case-Mate employees would recommend working at Case-Mate to a friend.
Net Promoter Score
6
NPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
