0
NPS
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CaseStack
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About CaseStack's Brand
CaseStack, Inc. provides outsourced logistics solutions to companies selling products to retailers, distributors, and other manufacturers.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
CaseStack NPS
CaseStack's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether CaseStack's customers would recommend using the product based on a scale of -100 to 100.
CaseStack Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
CaseStack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2023 33 | Aug 2023 | 33 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CaseStack Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CaseStack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CaseStack Product Quality
3.5/5
CaseStack has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CaseStack's overall Product Quality score rated by its users and customers.
CaseStack Product Information
CaseStack’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.casestack.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Travel
CaseStack Pricing
CaseStack ROI & Value For Money
3.2/5
CaseStack has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CaseStack's overall ROI score rated by its users and customers.
CaseStack Customer Satisfaction (CSAT)
CaseStack Customer Satisfaction (CSAT) Score
100 / 100
CaseStack has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CaseStack Customer Service
3.2/5
CaseStack has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CaseStack's overall Customer Service score rated by its users and customers.
About CaseStack's Customer Service
Address
2850 OCEAN PARK BLVD., SUITE 100, Santa Monica, CA
Website
http://www.casestack.com
Phone Number
13109434137
CaseStack as an Employer
3.2/5
CaseStack has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
CaseStack scored a 0 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of CaseStack would recommend the brand to a friend. ENPS measures how likely CaseStack employees would recommend working at CaseStack to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
