-100
NPS
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Brand Page
Casetext
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About Casetext's Brand
Casetext provides public legal research tool and online community to share legal knowledge.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Casetext NPS
Casetext's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Casetext's customers would recommend using the product based on a scale of -100 to 100.
Casetext Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Casetext NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Casetext Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Casetext users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Casetext Product Quality
5/5
Casetext has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Casetext's overall Product Quality score rated by its users and customers.
Casetext Product Information
Casetext’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- casetext.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Casetext Pricing
Casetext ROI & Value For Money
5/5
Casetext has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Casetext's overall ROI score rated by its users and customers.
Casetext Customer Satisfaction (CSAT)
Casetext Customer Satisfaction (CSAT) Score
100 / 100
Casetext has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Casetext Customer Service
5/5
Casetext has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Casetext's overall Customer Service score rated by its users and customers.
About Casetext's Customer Service
Address
Palo Alto, CA
Website
casetext.com
Casetext as an Employer
2.2/5
Casetext has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Casetext scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Casetext would recommend the brand to a friend. ENPS measures how likely Casetext employees would recommend working at Casetext to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
