0
NPS
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Brand Page
Cask LLC
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About Cask LLC's Brand
Transforming the Way People Work
Brand at a Glance
69%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Cask LLC NPS
Cask LLC's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Cask LLC's customers would recommend using the product based on a scale of -100 to 100.
Cask LLC Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Cask LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2023 -20 | Sep 2023 | -20 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cask LLC Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Cask LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cask LLC Product Quality
2.9/5
Cask LLC has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Cask LLC Product Information
Cask LLC’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.caskllc.com/
- Company Size
- 51-200 Employees
Industry
Consulting
Cask LLC Pricing
Cask LLC ROI & Value For Money
2.9/5
Cask LLC has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Cask LLC Customer Satisfaction (CSAT)
Cask LLC Customer Satisfaction (CSAT) Score
33 / 100
Cask LLC has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cask LLC Customer Service
3/5
Cask LLC has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Cask LLC's Customer Service
Address
9350 Waxie Way, Suite 210, San Diego, CA 92123
Website
http://www.caskllc.com/
Phone Number
866.535.8915x2
Cask LLC as an Employer
4.4/5
Cask LLC has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cask LLC scored a 0 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Cask LLC would recommend the brand to a friend. ENPS measures how likely Cask LLC employees would recommend working at Cask LLC to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 84% | Promoters |
|---|---|
| 7% | Passive |
| 9% | Detractors |
