37
NPS
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Caspio
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About Caspio's Brand
Caspio is the leading low-code development platform for online database applications, embraced by business professionals for its ease of use and trusted by IT professionals for its security, compliance and scalability. Thousands of customers rely on Caspio to make their organization more agile and customer-centric, freeing themselves from complex programming tasks and long project backlogs. Our all-in-one platform provides everything you need to capture data, share information and automate business processes. Caspio’s powerful online database, rapid application development tools and scalable cloud infrastructure reduces cost and time to market by one-tenth of the time of other solutions. Caspio powers 15,000 customers in 150 countries, from innovative startups to progressive global corporations. Launch custom database applications 20x faster than traditional software development tools.
Brand at a Glance
4.2/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
Caspio NPS
Caspio's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Caspio's customers would recommend using the product based on a scale of -100 to 100.
Caspio Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Caspio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 44 | Aug 2020 | 44 |
Aug 2024 37 | Aug 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caspio NPS by Usage
Caspio's NPS was rated 42 points by customers who have used Caspio's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
Caspio Product Quality
4.2/5
Caspio has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Caspio Product Information
Caspio serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Caspio supports Web devices and offers products for small, medium, and large sized businesses.
Caspio’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Caspio's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Caspio the lowest at 3.5.
- Website
- http://www.caspio.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Italian
Russian
Product Type
Development Tools Software
Application Development Software
Application Builder Software
Data Management Software
Dashboard Software
Reporting Software
Form Builder Software
Database Software
Knowledge Management Software
Healthcare CRM Software
Quick Insights into Caspio Product Quality
Caspio's Product Quality score was rated highest by customers who have used Caspio's products/services for 5 to 10 Years, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Caspio Product Quality the Highest
Ranked Caspio Product Quality the Lowest
Caspio Product Quality Score by Usage
Caspio's Product Quality score was rated the highest by customers who have used Caspio's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Caspio Product Quality Score by Industry
Caspio's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Caspio Pricing
Caspio ROI & Value For Money
4.4/5
Caspio has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Caspio Pricing Plans
Caspio has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, Caspio uses a subscription model and offers the following: -, BASIC EDITION:, and > Explore Plan: $29/month paid annually or $36.25 monthly..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Caspio?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Caspio ROI
Caspio's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Caspio ROI the Highest
Caspio ROI Score by Industry
Caspio's ROI score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Caspio Customer Service
3.7/5
Caspio has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Caspio's Customer Service
Address
1286 Kifer Road, Sunnyvale, CA 94086
Website
http://www.caspio.com
Phone Number
(650) 691-0900
Caspio's Social Links
Caspio as an Employer
4.2/5
Caspio has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Caspio scored a 37 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Caspio would recommend the brand to a friend. ENPS measures how likely Caspio employees would recommend working at Caspio to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
