-25
NPS
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Cass Information Systems
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About Cass Information Systems' Brand
Cass Information Systems, Inc. is the leading provider of freight payment, telecom expense management.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Cass Information Systems NPS
Cass Information Systems's Net Promoter Score (NPS) is a -25 with 0% Promoters, 75% Passives, and 25% Detractors. Net Promoter Score tracks whether Cass Information Systems's customers would recommend using the product based on a scale of -100 to 100.
Cass Information Systems Overall NPS
| 0% | Promoters |
|---|---|
| 75% | Passives |
| 25% | Detractors |
Cass Information Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
Nov 2023 -25 | Nov 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cass Information Systems Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cass Information Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cass Information Systems Product Quality
3/5
Cass Information Systems has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cass Information Systems' overall Product Quality score rated by its users and customers.
Cass Information Systems Product Information
Cass Information Systems’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.cassinfo.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Cass Information Systems Pricing
Cass Information Systems ROI & Value For Money
3.2/5
Cass Information Systems has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cass Information Systems' overall ROI score rated by its users and customers.
Cass Information Systems Customer Satisfaction (CSAT)
Cass Information Systems Customer Satisfaction (CSAT) Score
75 / 100
Cass Information Systems has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cass Information Systems Customer Service
3.3/5
Cass Information Systems has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cass Information Systems' overall Customer Service score rated by its users and customers.
About Cass Information Systems's Customer Service
Address
Cass Information Systems, Inc., 12444 Powerscourt Drive Suite 550, Saint Louis, MO
Website
http://www.cassinfo.com/
Phone Number
314-506-5500
Cass Information Systems as an Employer
2.8/5
Cass Information Systems has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Cass Information Systems
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cass Information Systems scored a -25 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Cass Information Systems would recommend the brand to a friend. ENPS measures how likely Cass Information Systems employees would recommend working at Cass Information Systems to a friend.
Net Promoter Score
-25
NPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
