62
NPS
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Castlight Health
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About Castlight Health's Brand
Castlight Health develops a web application that provides information to its users about healthcare costs, usage, coverage and choices.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Castlight Health NPS
Castlight Health's Net Promoter Score (NPS) is a 62 with 62% Promoters, 38% Passives, and 0% Detractors. Net Promoter Score tracks whether Castlight Health's customers would recommend using the product based on a scale of -100 to 100.
Castlight Health Overall NPS
| 62% | Promoters |
|---|---|
| 38% | Passives |
| 0% | Detractors |
Castlight Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Feb 2021 50 | Feb 2021 | 50 |
Apr 2021 33 | Apr 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2021 60 | Nov 2021 | 60 |
Mar 2022 66 | Mar 2022 | 66 |
Nov 2022 71 | Nov 2022 | 71 |
Dec 2025 62 | Dec 2025 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Castlight Health Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Castlight Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Castlight Health Product Quality
4.2/5
Castlight Health has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Castlight Health's overall Product Quality score rated by its users and customers.
Castlight Health Product Information
Castlight Health’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Castlight Health Pricing
Castlight Health ROI & Value For Money
4.2/5
Castlight Health has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Castlight Health's overall ROI score rated by its users and customers.
Castlight Health Customer Satisfaction (CSAT)
Castlight Health Customer Satisfaction (CSAT) Score
67 / 100
Castlight Health has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Castlight Health Customer Service
4.2/5
Castlight Health has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Castlight Health's Customer Service
Address
685 Market Street, Suite 300, San Francisco, CA 94105
Website
http://www.castlighthealth.com
Phone Number
(415) 829-1400
Castlight Health as an Employer
3.9/5
Castlight Health has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Castlight Health scored a 62 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Castlight Health would recommend the brand to a friend. ENPS measures how likely Castlight Health employees would recommend working at Castlight Health to a friend.
Net Promoter Score
62
NPS Score
| 62% | Promoters |
|---|---|
| 38% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
