72
NPS
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Cat Financial
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About Cat Financial's Brand
A healthy and successful business for our customers, in a variety of industries.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Cat Financial NPS
Cat Financial's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Cat Financial's customers would recommend using the product based on a scale of -100 to 100.
Cat Financial Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Cat Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
May 2024 100 | May 2024 | 100 |
Oct 2025 100 | Oct 2025 | 100 |
Mar 2026 71 | Mar 2026 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cat Financial Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cat Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cat Financial Product Quality
3.9/5
Cat Financial has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Cat Financial's overall Product Quality score rated by its users and customers.
Cat Financial Product Information
Cat Financial’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Construction
Cat Financial Pricing
Cat Financial ROI & Value For Money
3.6/5
Cat Financial has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cat Financial's overall ROI score rated by its users and customers.
Cat Financial Customer Satisfaction (CSAT)
Cat Financial Customer Satisfaction (CSAT) Score
50 / 100
Cat Financial has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cat Financial Customer Service
3.7/5
Cat Financial has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cat Financial's Customer Service
Address
2120 West End Avenue, Nashville, TN 37203
Website
https://www.catfinancial.com/
Phone Number
1(800)651-0567
Cat Financial as an Employer
3.4/5
Cat Financial has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Cat Financial scored a 72 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Cat Financial would recommend the brand to a friend. ENPS measures how likely Cat Financial employees would recommend working at Cat Financial to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
