67
NPS
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Catalant
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About Catalant's Brand
Technology platform for manufacturers that drives productivity through increased motiviation
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Catalant NPS
Catalant's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Catalant's customers would recommend using the product based on a scale of -100 to 100.
Catalant Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Catalant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
May 2022 66 | May 2022 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catalant Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Catalant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Catalant Product Quality
5/5
Catalant has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Catalant's overall Product Quality score rated by its users and customers.
Catalant Product Information
Catalant’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://gocatalant.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Gaming
Hardware and Devices
Catalant Pricing
Catalant ROI & Value For Money
5/5
Catalant has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Catalant's overall ROI score rated by its users and customers.
Catalant Customer Satisfaction (CSAT)
Catalant Customer Satisfaction (CSAT) Score
100 / 100
Catalant has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Catalant Customer Service
5/5
Catalant has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Catalant's overall Customer Service score rated by its users and customers.
About Catalant's Customer Service
Address
Greensboro, NC
Website
https://gocatalant.com/
Catalant as an Employer
3.4/5
Catalant has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Catalant scored a 67 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Catalant would recommend the brand to a friend. ENPS measures how likely Catalant employees would recommend working at Catalant to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 69% | Promoters |
|---|---|
| 0% | Passive |
| 31% | Detractors |
