-100
NPS
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Catapult Health
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About Catapult Health's Brand
Getting a health checkup has never been easier! Catapult Health provides America’s only comprehensive virtual health assessment, billed as a preventive care claim.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Catapult Health NPS
Catapult Health's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Catapult Health's customers would recommend using the product based on a scale of -100 to 100.
Catapult Health Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Catapult Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catapult Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Catapult Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Catapult Health Product Quality
4/5
Catapult Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Health's overall Product Quality score rated by its users and customers.
Catapult Health Product Information
Catapult Health’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://catapulthealth.com
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Catapult Health Pricing
Catapult Health ROI & Value For Money
2.5/5
Catapult Health has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Health's overall ROI score rated by its users and customers.
Catapult Health Customer Satisfaction (CSAT)
Catapult Health Customer Satisfaction (CSAT) Score
50 / 100
Catapult Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Catapult Health Customer Service
1.5/5
Catapult Health has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Health's overall Customer Service score rated by its users and customers.
About Catapult Health's Customer Service
Address
5294 Belt Line Road #200, Dallas, TX 75254
Website
http://catapulthealth.com
Phone Number
214-785-2200
Catapult Health as an Employer
3.7/5
Catapult Health has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Catapult Health scored a -100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Catapult Health would recommend the brand to a friend. ENPS measures how likely Catapult Health employees would recommend working at Catapult Health to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
