-80
NPS
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Brand Page
Catapult Learning
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About Catapult Learning's Brand
Catapult Learning provides contracted educational services to non-public schools.
Brand at a Glance
85%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
Catapult Learning NPS
Catapult Learning's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Catapult Learning's customers would recommend using the product based on a scale of -100 to 100.
Catapult Learning Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Catapult Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Aug 2023 -75 | Aug 2023 | -75 |
Dec 2023 -80 | Dec 2023 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catapult Learning Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Catapult Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Catapult Learning Product Quality
2.5/5
Catapult Learning has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Learning's overall Product Quality score rated by its users and customers.
Catapult Learning Product Information
Catapult Learning’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Education
SaaS
Catapult Learning Pricing
Catapult Learning ROI & Value For Money
2.4/5
Catapult Learning has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Learning's overall ROI score rated by its users and customers.
Catapult Learning Customer Satisfaction (CSAT)
Catapult Learning Customer Satisfaction (CSAT) Score
40 / 100
Catapult Learning has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Catapult Learning Customer Service
2.7/5
Catapult Learning has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Learning's overall Customer Service score rated by its users and customers.
About Catapult Learning's Customer Service
Address
Camden, NJ
Website
http://www.catapultlearning.com/
Catapult Learning as an Employer
2.2/5
Catapult Learning has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Catapult Learning scored a -80 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Catapult Learning would recommend the brand to a friend. ENPS measures how likely Catapult Learning employees would recommend working at Catapult Learning to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 22% | Promoters |
|---|---|
| 5% | Passive |
| 73% | Detractors |
