-12
NPS
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Catapult Sports
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About Catapult Sports' Brand
World Leader in Elite Athlete Tracking
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Catapult Sports NPS
Catapult Sports's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether Catapult Sports's customers would recommend using the product based on a scale of -100 to 100.
Catapult Sports Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
Catapult Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 33 | Jun 2022 | 33 |
Mar 2024 50 | Mar 2024 | 50 |
Apr 2024 20 | Apr 2024 | 20 |
Jun 2024 0 | Jun 2024 | 0 |
Feb 2025 15 | Feb 2025 | 15 |
May 2025 0 | May 2025 | 0 |
Jan 2026 -11 | Jan 2026 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catapult Sports Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Catapult Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Catapult Sports Product Quality
4.1/5
Catapult Sports has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Sports' overall Product Quality score rated by its users and customers.
Catapult Sports Product Information
Catapult Sports’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
SaaS
Sports & Entertainment
Catapult Sports Pricing
Catapult Sports ROI & Value For Money
3.8/5
Catapult Sports has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Catapult Sports Customer Satisfaction (CSAT)
Catapult Sports Customer Satisfaction (CSAT) Score
72 / 100
Catapult Sports has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Catapult Sports Customer Service
3.8/5
Catapult Sports has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Catapult Sports's Customer Service
Address
8770 W Bryn Mawr Avenue, Suite 1300, Chicago, IL
Website
http://www.catapultsports.com/united-states/
Phone Number
61390958410
Catapult Sports as an Employer
2.9/5
Catapult Sports has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Catapult Sports scored a -12 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Catapult Sports would recommend the brand to a friend. ENPS measures how likely Catapult Sports employees would recommend working at Catapult Sports to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
