-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Catapult Systems
Marketing or Exec? Claim Your Free Account
About Catapult Systems' Brand
Catapult Systems is an IT consulting company that builds business critical systems.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2/5
Pricing
2/5
Customer Service
Catapult Systems NPS
Catapult Systems's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Catapult Systems's customers would recommend using the product based on a scale of -100 to 100.
Catapult Systems Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Catapult Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catapult Systems Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Catapult Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Catapult Systems Product Quality
2.7/5
Catapult Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Systems' overall Product Quality score rated by its users and customers.
Catapult Systems Product Information
Catapult Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://catapultsystems.com
- Company Size
- 501-1,000 Employees
Industry
Enterprise
Government & Legal
Catapult Systems Pricing
Catapult Systems ROI & Value For Money
2/5
Catapult Systems has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Systems' overall ROI score rated by its users and customers.
Catapult Systems Customer Satisfaction (CSAT)
Catapult Systems Customer Satisfaction (CSAT) Score
50 / 100
Catapult Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Catapult Systems Customer Service
2/5
Catapult Systems has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Catapult Systems' overall Customer Service score rated by its users and customers.
About Catapult Systems's Customer Service
Address
1221 S Mo Pac Expy Ste 350, Austin, TX 78746
Website
http://catapultsystems.com
Phone Number
(512) 328-8181
Catapult Systems's Social Links
Catapult Systems as an Employer
3.5/5
Catapult Systems has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Catapult Systems scored a -34 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Catapult Systems would recommend the brand to a friend. ENPS measures how likely Catapult Systems employees would recommend working at Catapult Systems to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
