-22
NPS
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Brand Page
Catawiki
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About Catawiki's Brand
Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Catawiki NPS
Catawiki's Net Promoter Score (NPS) is a -22 with 32% Promoters, 14% Passives, and 54% Detractors. Net Promoter Score tracks whether Catawiki's customers would recommend using the product based on a scale of -100 to 100.
Catawiki Overall NPS
| 32% | Promoters |
|---|---|
| 14% | Passives |
| 54% | Detractors |
Catawiki NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -13 | May 2024 | -13 |
Jul 2024 -20 | Jul 2024 | -20 |
Sep 2024 -17 | Sep 2024 | -17 |
Oct 2024 -19 | Oct 2024 | -19 |
Nov 2024 -22 | Nov 2024 | -22 |
Apr 2025 -24 | Apr 2025 | -24 |
May 2025 -24 | May 2025 | -24 |
Jul 2025 -24 | Jul 2025 | -24 |
Aug 2025 -23 | Aug 2025 | -23 |
Sep 2025 -23 | Sep 2025 | -23 |
Oct 2025 -21 | Oct 2025 | -21 |
Jan 2026 -22 | Jan 2026 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catawiki NPS by Gender
Catawiki's NPS was rated -38 by Male customers on Comparably.
Male
-38
Catawiki's NPS was rated -38 by Male customers on Comparably.
31%
Promoters
0%
Passives
69%
Detractors
Female
N/A
Catawiki's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Catawiki NPS by Ethnicity
Catawiki's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other -67 | Other | -67 |
Catawiki NPS by Age
Catawiki's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Catawiki NPS by Usage
Catawiki's NPS was rated the highest by customers who have used Catawiki's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
Catawiki Customer Reviews
Out of the 4 Catawiki customer reviews 1 was positive and 3 were constructive. Catawiki customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Catawiki Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Catawiki users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Catawiki Customer Loyalty Score by Gender
Catawiki's Customer Loyalty score was rated 65 by Male customers on Comparably.
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Male
65%
Yes
Female
N/A
Yes
Catawiki Customer Loyalty Score by Ethnicity
Catawiki's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Catawiki.
70
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
70
out of 100
Other
Catawiki Customer Loyalty Score by Age
Catawiki's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 40% | 36-40 | 40% |
41-45 10% | 41-45 | 10% |
Catawiki Customer Loyalty Score by Usage
Catawiki's Customer Loyalty score was rated the highest by customers who have used Catawiki's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Catawiki Customer Loyalty Score by Industry
Catawiki's Customer Loyalty score was rated 70% by Tech industry customers.
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Catawiki Product Quality
3.1/5
Catawiki has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Catawiki Product Information
Catawiki’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Catawiki's product the highest.
- Website
- http://www.catawiki.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Quick Insights into Catawiki Product Quality
Catawiki's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Catawiki Product Quality the Highest
Ranked Catawiki Product Quality the Lowest
Catawiki Product Quality Score by Gender
Catawiki's Product Quality score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Catawiki Product Quality Score by Ethnicity
Catawiki's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Catawiki.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2 | Other | 2 |
Catawiki Product Quality Score by Age
Catawiki's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Catawiki.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.3 | 41-45 | 2.3 |
Catawiki Product Quality Score by Usage
Catawiki's Product Quality score was rated the highest by customers who have used Catawiki's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Catawiki Product Quality Score by Industry
Catawiki's Product Quality score was rated 2.6 stars by Tech industry customers.
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Catawiki Pricing
Catawiki ROI & Value For Money
3/5
Catawiki has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Catawiki Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Catawiki ROI
Catawiki's ROI score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Catawiki ROI the Highest
Ranked Catawiki ROI the Lowest
Catawiki ROI Score by Gender
Catawiki's ROI score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Catawiki ROI Score by Ethnicity
Catawiki's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Catawiki.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2 | Other | 2 |
Catawiki ROI Score by Age
Catawiki's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Catawiki.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2 | 41-45 | 2 |
Catawiki ROI Score by Usage
Catawiki's ROI score was rated the highest by customers who have used Catawiki's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Catawiki ROI Score by Industry
Catawiki's ROI score was rated 3.1 stars by Tech industry customers.
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Catawiki Customer Satisfaction (CSAT)
Catawiki Customer Satisfaction (CSAT) Score
49 / 100
Catawiki has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
29%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
7%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Catawiki Customer Satisfaction
Catawiki's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Catawiki Customer Satisfaction the Highest
Ranked Catawiki Customer Satisfaction the Lowest
Catawiki Customer Satisfaction Score by Gender
Catawiki's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Catawiki Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Catawiki's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Catawiki.
16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Catawiki's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Catawiki's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Catawiki Customer Satisfaction Score by Age
Catawiki's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Catawiki.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 66% | |||||||||||||||
| 41-45 | 33% |
Catawiki Customer Satisfaction Score by Usage
Catawiki's Customer Satisfaction score was rated the highest by customers who have used Catawiki's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Catawiki Customer Service
2.8/5
Catawiki has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Catawiki's Customer Service
Address
2c Trompenburgstraat, Aspen, CO 1079 TX Netherlands
Website
http://www.catawiki.com/
Phone Number
31 65 115 6699
Catawiki's Social Links
Quick Insights into Catawiki Customer Service
Catawiki's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Catawiki Customer Service the Highest
Ranked Catawiki Customer Service the Lowest
Catawiki Customer Service Score by Gender
Catawiki's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Catawiki Customer Service Score by Ethnicity
Catawiki's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Catawiki.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 1.8 | Other | 1.8 |
Catawiki Customer Service Score by Age
Catawiki's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Catawiki.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.3 | 41-45 | 2.3 |
Catawiki Customer Service Score by Usage
Catawiki's Customer Service score was rated the highest by customers who have used Catawiki's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Catawiki Customer Service Score by Industry
Catawiki's Customer Service score was rated 3.3 stars by Tech industry customers.
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Consumer vs. Employees
Catawiki scored a -22 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Catawiki would recommend the brand to a friend. ENPS measures how likely Catawiki employees would recommend working at Catawiki to a friend.
Net Promoter Score
-22
NPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 23% | Promoters |
|---|---|
| 46% | Passive |
| 31% | Detractors |
