-34
NPS
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Brand Page
Cater2.me
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About Cater2.me's Brand
Cater2.me connects food vendors with companies and groups that require delivered catering services.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Cater2.me NPS
Cater2.me's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Cater2.me's customers would recommend using the product based on a scale of -100 to 100.
Cater2.me Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Cater2.me NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cater2.me Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cater2.me users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cater2.me Product Quality
3/5
Cater2.me has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cater2.me's overall Product Quality score rated by its users and customers.
Cater2.me Product Information
Cater2.me’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.cater2.me
- Company Size
- 51-200 Employees
Industry
Consumer Services
Cater2.me Pricing
Cater2.me ROI & Value For Money
3.5/5
Cater2.me has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cater2.me Customer Satisfaction (CSAT)
Cater2.me Customer Satisfaction (CSAT) Score
33 / 100
Cater2.me has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cater2.me Customer Service
3.5/5
Cater2.me has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cater2.me's Customer Service
Address
35 W 31ST STREET, 3RD FLOOR, New York City, NY 10001
Website
http://www.cater2.me
Phone Number
2036440131
Cater2.me as an Employer
4.1/5
Cater2.me has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cater2.me scored a -34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Cater2.me would recommend the brand to a friend. ENPS measures how likely Cater2.me employees would recommend working at Cater2.me to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
