-100
NPS
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Brand Page
Catholic Charities of St. Paul and Minneapolis
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About Catholic Charities of St. Paul and Minneapolis' Brand
Catholic Charities of St. Paul and Minneapolis is a charity organisation creating opportunity and advocating for justice in the community.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Catholic Charities of St. Paul and Minneapolis NPS
Catholic Charities of St. Paul and Minneapolis's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Catholic Charities of St. Paul and Minneapolis's customers would recommend using the product based on a scale of -100 to 100.
Catholic Charities of St. Paul and Minneapolis Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Catholic Charities of St. Paul and Minneapolis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2025 -100 | Dec 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catholic Charities of St. Paul and Minneapolis Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Catholic Charities of St. Paul and Minneapolis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Catholic Charities of St. Paul and Minneapolis Product Quality
1.5/5
Catholic Charities of St. Paul and Minneapolis has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Catholic Charities of St. Paul and Minneapolis Product Information
Catholic Charities of St. Paul and Minneapolis’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.cctwincities.org/
- Company Size
- 201-500 Employees
Industry
Tech
Government & Legal
Catholic Charities of St. Paul and Minneapolis Pricing
Catholic Charities of St. Paul and Minneapolis ROI & Value For Money
1.5/5
Catholic Charities of St. Paul and Minneapolis has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Catholic Charities of St. Paul and Minneapolis Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Catholic Charities of St. Paul and Minneapolis Customer Service
1.5/5
Catholic Charities of St. Paul and Minneapolis has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Catholic Charities of St. Paul and Minneapolis's Customer Service
Address
1200 Second Avenue South, Minneapolis, MN
Website
http://www.cctwincities.org/
Phone Number
+1 (612) 204-8500
Catholic Charities of St. Paul and Minneapolis as an Employer
4.4/5
Catholic Charities of St. Paul and Minneapolis has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
CEO of Catholic Charities of St. Paul and Minneapolis
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Catholic Charities of St. Paul and Minneapolis scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Catholic Charities of St. Paul and Minneapolis would recommend the brand to a friend. ENPS measures how likely Catholic Charities of St. Paul and Minneapolis employees would recommend working at Catholic Charities of St. Paul and Minneapolis to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
