-12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Catholic Relief Services
Marketing or Exec? Claim Your Free Account
About Catholic Relief Services' Brand
Catholic Relief Services is the international humanitarian agency of the Catholic community in the United States.
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Catholic Relief Services NPS
Catholic Relief Services's Net Promoter Score (NPS) is a -12 with 39% Promoters, 10% Passives, and 51% Detractors. Net Promoter Score tracks whether Catholic Relief Services's customers would recommend using the product based on a scale of -100 to 100.
Catholic Relief Services Overall NPS
| 39% | Promoters |
|---|---|
| 10% | Passives |
| 51% | Detractors |
Catholic Relief Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -5 | Aug 2023 | -5 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 3 | Oct 2023 | 3 |
Nov 2023 7 | Nov 2023 | 7 |
Jan 2024 2 | Jan 2024 | 2 |
Feb 2024 -3 | Feb 2024 | -3 |
Dec 2024 -4 | Dec 2024 | -4 |
Feb 2025 -9 | Feb 2025 | -9 |
Mar 2025 -11 | Mar 2025 | -11 |
May 2025 -13 | May 2025 | -13 |
Jul 2025 -15 | Jul 2025 | -15 |
Oct 2025 -12 | Oct 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catholic Relief Services NPS by Gender
Catholic Relief Services's NPS was rated 11 by Male customers on Comparably.
Male
11
Catholic Relief Services's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
N/A
Catholic Relief Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Catholic Relief Services Customer Reviews
Out of the 2 Catholic Relief Services customer reviews 1 was positive and 1 was constructive. Catholic Relief Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Catholic Relief Services Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Catholic Relief Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Catholic Relief Services Customer Loyalty Score by Gender
Catholic Relief Services's Customer Loyalty score was rated 89 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Catholic Relief Services.
Male
89%
Yes
Female
N/A
Yes
Catholic Relief Services Product Quality
3.8/5
Catholic Relief Services has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Catholic Relief Services' overall Product Quality score rated by its users and customers.
Catholic Relief Services Product Information
Catholic Relief Services’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.crs.org/
- Company Size
- 1-10 Employees
Industry
Tech
Agriculture & Farming
Consumer Services
Energy
Quick Insights into Catholic Relief Services Product Quality
Catholic Relief Services's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Catholic Relief Services' Product Quality.
Ranked Catholic Relief Services Product Quality the Highest
Catholic Relief Services Product Quality Score by Gender
Catholic Relief Services's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Catholic Relief Services.
Male
4.1/5
Female
N/A
Catholic Relief Services Pricing
Catholic Relief Services ROI & Value For Money
3.6/5
Catholic Relief Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Catholic Relief Services' overall ROI score rated by its users and customers.
Quick Insights into Catholic Relief Services ROI
Catholic Relief Services's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Catholic Relief Services' ROI score.
Ranked Catholic Relief Services ROI the Highest
Catholic Relief Services ROI Score by Gender
Catholic Relief Services's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Catholic Relief Services.
Male
4.1/5
Female
N/A
Catholic Relief Services Customer Satisfaction (CSAT)
Catholic Relief Services Customer Satisfaction (CSAT) Score
63 / 100
Catholic Relief Services has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
30%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Catholic Relief Services Customer Satisfaction
Catholic Relief Services's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Catholic Relief Services' Customer Satisfaction.
Ranked Catholic Relief Services Customer Satisfaction the Highest
Catholic Relief Services Customer Satisfaction Score by Gender
Catholic Relief Services's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Catholic Relief Services.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Catholic Relief Services Customer Service
3.8/5
Catholic Relief Services has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Catholic Relief Services' overall Customer Service score rated by its users and customers.
About Catholic Relief Services's Customer Service
Website
http://www.crs.org/
Phone Number
4102342995
Quick Insights into Catholic Relief Services Customer Service
Catholic Relief Services's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Catholic Relief Services' Customer Service score.
Ranked Catholic Relief Services Customer Service the Highest
Catholic Relief Services Customer Service Score by Gender
Catholic Relief Services's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Catholic Relief Services.
Male
4/5
Female
N/A
Catholic Relief Services as an Employer
3.7/5
Catholic Relief Services has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Catholic Relief Services
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Catholic Relief Services scored a -12 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Catholic Relief Services would recommend the brand to a friend. ENPS measures how likely Catholic Relief Services employees would recommend working at Catholic Relief Services to a friend.
Net Promoter Score
-12
NPS Score
| 39% | Promoters |
|---|---|
| 10% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
