64
NPS
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Brand Page
CauseMatch
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About CauseMatch's Brand
Your All-In-One Online Fundraising Solution. Revolutionize Your Online Fundraising. Inspire More Donors. Grow Your Nonprofit with Matching, giving days, crowdfunding and more!
Brand at a Glance
91%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
4/5
Customer Service
CauseMatch NPS
CauseMatch's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether CauseMatch's customers would recommend using the product based on a scale of -100 to 100.
CauseMatch Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
CauseMatch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Oct 2021 71 | Oct 2021 | 71 |
Nov 2021 75 | Nov 2021 | 75 |
May 2022 77 | May 2022 | 77 |
Nov 2022 80 | Nov 2022 | 80 |
Dec 2023 63 | Dec 2023 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CauseMatch NPS by Ethnicity
CauseMatch's NPS was rated 83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 83 | Caucasian | 83 |
CauseMatch Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of CauseMatch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CauseMatch Customer Loyalty Score by Ethnicity
CauseMatch's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CauseMatch.
100
out of 100
Caucasian
CauseMatch Product Quality
4.4/5
CauseMatch has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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CauseMatch Product Information
CauseMatch’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated CauseMatch's product the highest.
- Website
- https://www.causematch.com/
- Company Size
- 51-200 Employees
Industry
Tech
Quick Insights into CauseMatch Product Quality
CauseMatch's Product Quality score was rated highest by customers from the Non-Profit industry.
Sign Up to unlock insights into how customers have ranked CauseMatch's Product Quality.
Ranked CauseMatch Product Quality the Highest
CauseMatch Product Quality Score by Ethnicity
CauseMatch's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CauseMatch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
CauseMatch Product Quality Score by Industry
CauseMatch's Product Quality score was rated 5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CauseMatch Pricing
CauseMatch ROI & Value For Money
4/5
CauseMatch has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CauseMatch's overall ROI score rated by its users and customers.
CauseMatch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry.
Quick Insights into CauseMatch ROI
CauseMatch's ROI score was rated highest by customers from the Non-Profit industry.
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Ranked CauseMatch ROI the Highest
CauseMatch ROI Score by Ethnicity
CauseMatch's ROI score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CauseMatch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
CauseMatch ROI Score by Industry
CauseMatch's ROI score was rated 5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CauseMatch Customer Satisfaction (CSAT)
CauseMatch Customer Satisfaction (CSAT) Score
80 / 100
CauseMatch has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CauseMatch Customer Service
4/5
CauseMatch has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About CauseMatch's Customer Service
Address
4364 Wolff St, Denver, CO 80212
Website
https://www.causematch.com/
Phone Number
+1 (917) 3414586
CauseMatch's Social Links
Quick Insights into CauseMatch Customer Service
CauseMatch's Customer Service score was rated highest by customers from the Non-Profit industry.
Sign Up to unlock insights into how customers have ranked CauseMatch's Customer Service score.
Ranked CauseMatch Customer Service the Highest
CauseMatch Customer Service Score by Ethnicity
CauseMatch's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CauseMatch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
CauseMatch Customer Service Score by Industry
CauseMatch's Customer Service score was rated 5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CauseMatch as an Employer
4.7/5
CauseMatch has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CauseMatch scored a 64 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of CauseMatch would recommend the brand to a friend. ENPS measures how likely CauseMatch employees would recommend working at CauseMatch to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
