12
NPS
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CBIZ
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About CBIZ's Brand
CBIZ is one of the nation’s leading providers of professional advisory services, focused on accounting, benefits and insurance, HR and payroll solutions.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
CBIZ CMO
Mark Waxman
Mark Waxman serves as the Chief Marketing Officer SVP of CBIZ, Inc.. Mark started at CBIZ, Inc. in May of 2002. Mark currently resides in the San Francisco Bay Area.
CBIZ NPS
CBIZ's Net Promoter Score (NPS) is a 12 with 53% Promoters, 6% Passives, and 41% Detractors. Net Promoter Score tracks whether CBIZ's customers would recommend using the product based on a scale of -100 to 100.
CBIZ Overall NPS
| 53% | Promoters |
|---|---|
| 6% | Passives |
| 41% | Detractors |
CBIZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -10 | Jun 2023 | -10 |
Jul 2023 -15 | Jul 2023 | -15 |
Oct 2023 -11 | Oct 2023 | -11 |
Nov 2023 -9 | Nov 2023 | -9 |
Apr 2024 -5 | Apr 2024 | -5 |
May 2024 -4 | May 2024 | -4 |
Aug 2024 4 | Aug 2024 | 4 |
Dec 2024 0 | Dec 2024 | 0 |
Feb 2025 3 | Feb 2025 | 3 |
Mar 2025 7 | Mar 2025 | 7 |
Apr 2025 9 | Apr 2025 | 9 |
Jan 2026 13 | Jan 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CBIZ NPS by Gender
CBIZ's NPS was rated 0 by Male customers on Comparably.
Male
0
CBIZ's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
CBIZ's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CBIZ NPS by Ethnicity
CBIZ's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
African American/Black -100 | African American/Black | -100 |
CBIZ NPS by Usage
CBIZ's NPS was rated the highest by customers who have used CBIZ's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
CBIZ Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of CBIZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CBIZ Customer Loyalty Score by Gender
CBIZ's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CBIZ.
Male
55%
Yes
Female
N/A
Yes
CBIZ Customer Loyalty Score by Ethnicity
CBIZ's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CBIZ.
55
out of 100
Caucasian
40
out of 100
African American/Black
CBIZ Customer Loyalty Score by Usage
CBIZ's Customer Loyalty score was rated the highest by customers who have used CBIZ's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CBIZ Product Quality
3.6/5
CBIZ has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CBIZ's overall Product Quality score rated by its users and customers.
CBIZ Product Information
CBIZ’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.cbiz.com
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Quick Insights into CBIZ Product Quality
CBIZ's Product Quality score was rated highest by customers who have used CBIZ's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked CBIZ's Product Quality.
Ranked CBIZ Product Quality the Highest
Ranked CBIZ Product Quality the Lowest
CBIZ Product Quality Score by Gender
CBIZ's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CBIZ.
Male
3/5
Female
N/A
CBIZ Product Quality Score by Ethnicity
CBIZ's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CBIZ.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.3 | African American/Black | 2.3 |
CBIZ Product Quality Score by Usage
CBIZ's Product Quality score was rated the highest by customers who have used CBIZ's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CBIZ Pricing
CBIZ ROI & Value For Money
3.4/5
CBIZ has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CBIZ's overall ROI score rated by its users and customers.
Quick Insights into CBIZ ROI
CBIZ's ROI score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked CBIZ's ROI score.
Ranked CBIZ ROI the Highest
Ranked CBIZ ROI the Lowest
CBIZ ROI Score by Gender
CBIZ's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CBIZ.
Male
3.4/5
Female
N/A
CBIZ ROI Score by Ethnicity
CBIZ's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CBIZ.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 1.6 | African American/Black | 1.6 |
CBIZ ROI Score by Usage
CBIZ's ROI score was rated the highest by customers who have used CBIZ's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CBIZ Customer Satisfaction (CSAT)
CBIZ Customer Satisfaction (CSAT) Score
63 / 100
CBIZ has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
18%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
18%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CBIZ Customer Satisfaction
CBIZ's Customer Satisfaction score was rated highest by customers who have used CBIZ's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
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Ranked CBIZ Customer Satisfaction the Highest
Ranked CBIZ Customer Satisfaction the Lowest
CBIZ Customer Satisfaction Score by Gender
CBIZ's Customer Satisfaction score was rated 42 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CBIZ.
42 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 29% |
CBIZ Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CBIZ's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CBIZ.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to African American/Black
CBIZ's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CBIZ.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CBIZ Customer Satisfaction Score by Usage
CBIZ's Customer Satisfaction score was rated 75 points by customers who have used CBIZ's products/services for 2 to 5 Years.
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CBIZ Customer Service
3.5/5
CBIZ has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CBIZ's Customer Service
Address
6050 Oak Tree Boulevard South, Suite 500, Cleveland, OH 44131
Website
http://www.cbiz.com
Phone Number
816-945-5241
Quick Insights into CBIZ Customer Service
CBIZ's Customer Service score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked CBIZ's Customer Service score.
Ranked CBIZ Customer Service the Highest
Ranked CBIZ Customer Service the Lowest
CBIZ Customer Service Score by Gender
CBIZ's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CBIZ.
Male
3.2/5
Female
N/A
CBIZ Customer Service Score by Ethnicity
CBIZ's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CBIZ.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 1.8 | African American/Black | 1.8 |
CBIZ Customer Service Score by Usage
CBIZ's Customer Service score was rated the highest by customers who have used CBIZ's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CBIZ as an Employer
3.9/5
CBIZ has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
CBIZ scored a 12 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of CBIZ would recommend the brand to a friend. ENPS measures how likely CBIZ employees would recommend working at CBIZ to a friend.
Net Promoter Score
12
NPS Score
| 53% | Promoters |
|---|---|
| 6% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
