27
NPS
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CBT Nuggets
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About CBT Nuggets' Brand
CBT Nuggets is a provider of online Information Technology training services.
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
CBT Nuggets NPS
CBT Nuggets's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether CBT Nuggets's customers would recommend using the product based on a scale of -100 to 100.
CBT Nuggets Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
CBT Nuggets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 13 | Dec 2021 | 13 |
Feb 2022 25 | Feb 2022 | 25 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 20 | May 2022 | 20 |
Jul 2022 27 | Jul 2022 | 27 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 38 | Sep 2022 | 38 |
Sep 2023 43 | Sep 2023 | 43 |
Oct 2023 34 | Oct 2023 | 34 |
Jan 2024 31 | Jan 2024 | 31 |
May 2024 22 | May 2024 | 22 |
Jun 2025 27 | Jun 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CBT Nuggets NPS by Gender
CBT Nuggets's NPS was rated 20 by Male customers on Comparably.
Male
20
CBT Nuggets's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
N/A
CBT Nuggets's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CBT Nuggets Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of CBT Nuggets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CBT Nuggets Customer Loyalty Score by Gender
CBT Nuggets's Customer Loyalty score was rated 28 by Male customers on Comparably.
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Male
28%
Yes
Female
N/A
Yes
CBT Nuggets Customer Loyalty Score by Industry
CBT Nuggets's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CBT Nuggets Product Quality
4/5
CBT Nuggets has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CBT Nuggets Product Information
CBT Nuggets’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CBT Nuggets's product the highest.
- Website
- www.cbtnuggets.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Quick Insights into CBT Nuggets Product Quality
CBT Nuggets's Product Quality score was rated highest by customers from the Tech industry.
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Ranked CBT Nuggets Product Quality the Highest
CBT Nuggets Product Quality Score by Gender
CBT Nuggets's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
CBT Nuggets Product Quality Score by Industry
CBT Nuggets's Product Quality score was rated 3.5 stars by Tech industry customers.
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CBT Nuggets Pricing
CBT Nuggets ROI & Value For Money
3.7/5
CBT Nuggets has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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CBT Nuggets Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into CBT Nuggets ROI
CBT Nuggets's ROI score was rated highest by Male customers.
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Ranked CBT Nuggets ROI the Highest
CBT Nuggets ROI Score by Gender
CBT Nuggets's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
CBT Nuggets ROI Score by Industry
CBT Nuggets's ROI score was rated 2.6 stars by Tech industry customers.
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CBT Nuggets Customer Satisfaction (CSAT)
CBT Nuggets Customer Satisfaction (CSAT) Score
82 / 100
CBT Nuggets has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CBT Nuggets Customer Service
3.6/5
CBT Nuggets has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About CBT Nuggets's Customer Service
Address
Eugene, OR
Website
www.cbtnuggets.com
Quick Insights into CBT Nuggets Customer Service
CBT Nuggets's Customer Service score was rated highest by Male customers.
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Ranked CBT Nuggets Customer Service the Highest
CBT Nuggets Customer Service Score by Gender
CBT Nuggets's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CBT Nuggets.
Male
3.1/5
Female
N/A
CBT Nuggets Customer Service Score by Industry
CBT Nuggets's Customer Service score was rated 2.9 stars by Tech industry customers.
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CBT Nuggets as an Employer
2.6/5
CBT Nuggets has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CBT Nuggets scored a 27 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of CBT Nuggets would recommend the brand to a friend. ENPS measures how likely CBT Nuggets employees would recommend working at CBT Nuggets to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
