100
NPS
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CC Creations
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About CC Creations' Brand
CC Creations-CC Creations is a custom imprint and design company producing the highest quality apparel at affordable prices.
Brand at a Glance
2.5/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
CC Creations NPS
CC Creations's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CC Creations's customers would recommend using the product based on a scale of -100 to 100.
CC Creations Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CC Creations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CC Creations Product Quality
2.5/5
CC Creations has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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CC Creations Product Information
CC Creations’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
CC Creations Pricing
CC Creations ROI & Value For Money
1.5/5
CC Creations has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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CC Creations Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CC Creations Customer Service
3/5
CC Creations has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About CC Creations's Customer Service
Website
http://www.cccreationsusa.com
Phone Number
2395428144
CC Creations as an Employer
Consumer vs. Employees
CC Creations scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of CC Creations would recommend the brand to a friend. ENPS measures how likely CC Creations employees would recommend working at CC Creations to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
