11
NPS
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CCC Information Services
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About CCC Information Services' Brand
CCC Information Services help companies improve their claims management process through better decision-making.
Brand at a Glance
93%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
CCC Information Services NPS
CCC Information Services's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether CCC Information Services's customers would recommend using the product based on a scale of -100 to 100.
CCC Information Services Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
CCC Information Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -25 | Sep 2021 | -25 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 13 | Mar 2022 | 13 |
May 2022 25 | May 2022 | 25 |
Aug 2022 11 | Aug 2022 | 11 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 17 | Dec 2022 | 17 |
Oct 2023 8 | Oct 2023 | 8 |
Nov 2023 15 | Nov 2023 | 15 |
Feb 2024 6 | Feb 2024 | 6 |
Dec 2024 13 | Dec 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CCC Information Services NPS by Gender
CCC Information Services's NPS was rated -40 by Male customers on Comparably.
Male
-40
CCC Information Services's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
CCC Information Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CCC Information Services NPS by Ethnicity
CCC Information Services's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
CCC Information Services NPS by Age
CCC Information Services's NPS was rated -67 points by customers ages 46-50 on Comparably.
CCC Information Services NPS by Usage
CCC Information Services's NPS was rated -75 points by customers who have used CCC Information Services's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -75 | Over 10 Years | -75 |
CCC Information Services Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of CCC Information Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CCC Information Services Customer Loyalty Score by Gender
CCC Information Services's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CCC Information Services.
Male
100%
Yes
Female
N/A
Yes
CCC Information Services Customer Loyalty Score by Ethnicity
CCC Information Services's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CCC Information Services.
100
out of 100
Caucasian
CCC Information Services Customer Loyalty Score by Age
CCC Information Services's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CCC Information Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
CCC Information Services Customer Loyalty Score by Usage
CCC Information Services's Customer Loyalty score was rated 100% by customers who have used CCC Information Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CCC Information Services Product Quality
3.7/5
CCC Information Services has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CCC Information Services Product Information
CCC Information Services’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.cccis.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
FinTech
Insurance
Quick Insights into CCC Information Services Product Quality
CCC Information Services's Product Quality score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked CCC Information Services' Product Quality.
Ranked CCC Information Services Product Quality the Highest
CCC Information Services Product Quality Score by Gender
CCC Information Services's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CCC Information Services.
Male
4.1/5
Female
N/A
CCC Information Services Product Quality Score by Ethnicity
CCC Information Services's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CCC Information Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
CCC Information Services Product Quality Score by Age
CCC Information Services's Product Quality score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CCC Information Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
CCC Information Services Product Quality Score by Usage
CCC Information Services's Product Quality score was rated 3.6 stars by customers who have used CCC Information Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CCC Information Services Pricing
CCC Information Services ROI & Value For Money
3.6/5
CCC Information Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into CCC Information Services ROI
CCC Information Services's ROI score was rated highest by customers ages 46-50.
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Ranked CCC Information Services ROI the Highest
CCC Information Services ROI Score by Gender
CCC Information Services's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CCC Information Services.
Male
3.8/5
Female
N/A
CCC Information Services ROI Score by Ethnicity
CCC Information Services's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CCC Information Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
CCC Information Services ROI Score by Age
CCC Information Services's ROI score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CCC Information Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
CCC Information Services ROI Score by Usage
CCC Information Services's ROI score was rated 3.5 stars by customers who have used CCC Information Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CCC Information Services Customer Satisfaction (CSAT)
CCC Information Services Customer Satisfaction (CSAT) Score
67 / 100
CCC Information Services has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CCC Information Services Customer Satisfaction
CCC Information Services's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CCC Information Services' Customer Satisfaction.
Ranked CCC Information Services Customer Satisfaction the Highest
CCC Information Services Customer Satisfaction Score by Gender
CCC Information Services's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CCC Information Services.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
CCC Information Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CCC Information Services' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CCC Information Services.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CCC Information Services Customer Service
3.5/5
CCC Information Services has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CCC Information Services's Customer Service
Address
222 Merchandise Mart Plaza, Suite 900, Chicago, IL
Website
http://www.cccis.com
Phone Number
312-222-4636
Quick Insights into CCC Information Services Customer Service
CCC Information Services's Customer Service score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked CCC Information Services' Customer Service score.
Ranked CCC Information Services Customer Service the Highest
CCC Information Services Customer Service Score by Gender
CCC Information Services's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CCC Information Services.
Male
3.2/5
Female
N/A
CCC Information Services Customer Service Score by Ethnicity
CCC Information Services's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CCC Information Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
CCC Information Services Customer Service Score by Age
CCC Information Services's Customer Service score was rated 3.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CCC Information Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
CCC Information Services Customer Service Score by Usage
CCC Information Services's Customer Service score was rated 2.9 stars by customers who have used CCC Information Services's products/services for Over 10 Years.
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CCC Information Services as an Employer
2.6/5
CCC Information Services has a 2.6/5 stars for its overall company culture rated by their employees
top
30%
CEO of CCC Information Services
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
CCC Information Services scored a 11 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of CCC Information Services would recommend the brand to a friend. ENPS measures how likely CCC Information Services employees would recommend working at CCC Information Services to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 30% | Promoters |
|---|---|
| 23% | Passive |
| 47% | Detractors |
