-20
NPS
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CCI Systems
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About CCI Systems' Brand
National wireline and wireless telecommunications & IT engineering firm.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
CCI Systems NPS
CCI Systems's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether CCI Systems's customers would recommend using the product based on a scale of -100 to 100.
CCI Systems Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
CCI Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
Jul 2024 0 | Jul 2024 | 0 |
Jan 2025 -20 | Jan 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CCI Systems Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CCI Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CCI Systems Product Quality
3.6/5
CCI Systems has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CCI Systems' overall Product Quality score rated by its users and customers.
CCI Systems Product Information
CCI Systems’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.ccisystems.com
- Company Size
- 501-1,000 Employees
CCI Systems Pricing
CCI Systems ROI & Value For Money
3.2/5
CCI Systems has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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CCI Systems Customer Satisfaction (CSAT)
CCI Systems Customer Satisfaction (CSAT) Score
75 / 100
CCI Systems has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CCI Systems Customer Service
3.6/5
CCI Systems has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CCI Systems' overall Customer Service score rated by its users and customers.
About CCI Systems's Customer Service
Address
105 Kent Street, Iron Mountain, MI 49801
Website
http://www.ccisystems.com
Phone Number
(906) 774-9120
CCI Systems as an Employer
4.2/5
CCI Systems has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CCI Systems scored a -20 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of CCI Systems would recommend the brand to a friend. ENPS measures how likely CCI Systems employees would recommend working at CCI Systems to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 27% | Promoters |
|---|---|
| 40% | Passive |
| 33% | Detractors |
