-50
NPS
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CDG
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About CDG's Brand
CDG specializes in helping engineering and manufacturing organizations maximize efficiency providing a broad spectrum of services and
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
CDG NPS
CDG's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether CDG's customers would recommend using the product based on a scale of -100 to 100.
CDG Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
CDG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Aug 2024 -50 | Aug 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CDG Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CDG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CDG Product Quality
5/5
CDG has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CDG's overall Product Quality score rated by its users and customers.
CDG Product Information
CDG’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.cdgnow.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
CDG Pricing
CDG ROI & Value For Money
3.5/5
CDG has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CDG's overall ROI score rated by its users and customers.
CDG Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CDG Customer Service
3.5/5
CDG has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CDG's overall Customer Service score rated by its users and customers.
About CDG's Customer Service
Address
6141 Katella Avenue, Cypress, CA
Website
http://www.cdgnow.com
Phone Number
5626082216
CDG as an Employer
Consumer vs. Employees
CDG scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CDG would recommend the brand to a friend. ENPS measures how likely CDG employees would recommend working at CDG to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
