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NPS
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Brand Page
CDPHP
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About CDPHP's Brand
Brand at a Glance
88%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
CDPHP NPS
CDPHP's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether CDPHP's customers would recommend using the product based on a scale of -100 to 100.
CDPHP Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
CDPHP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -36 | Apr 2024 | -36 |
May 2024 -29 | May 2024 | -29 |
Jun 2024 -24 | Jun 2024 | -24 |
Jul 2024 -14 | Jul 2024 | -14 |
Aug 2024 -13 | Aug 2024 | -13 |
Oct 2024 -8 | Oct 2024 | -8 |
Dec 2024 -8 | Dec 2024 | -8 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 2 | Feb 2025 | 2 |
Jul 2025 3 | Jul 2025 | 3 |
Oct 2025 0 | Oct 2025 | 0 |
Jan 2026 -1 | Jan 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CDPHP NPS by Gender
Female customers rated CDPHP's NPS 20 points higher than Male customers.
Male
20
CDPHP's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
40
CDPHP's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
CDPHP NPS by Ethnicity
CDPHP's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
CDPHP NPS by Age
CDPHP's NPS was rated -50 points by customers ages 46-50 on Comparably.
CDPHP NPS by Usage
CDPHP's NPS was rated the highest by customers who have used CDPHP's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years 43 | Over 10 Years | 43 |
CDPHP Customer Reviews
Out of the 4 CDPHP customer reviews 3 were positive and 1 was constructive. CDPHP customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
CDPHP Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of CDPHP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CDPHP Customer Loyalty Score by Gender
Male customers rated CDPHP's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CDPHP.
Male
91%
Yes
Female
82%
Yes
CDPHP Customer Loyalty Score by Ethnicity
CDPHP's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CDPHP.
85
out of 100
Caucasian
CDPHP Customer Loyalty Score by Age
CDPHP's Customer Loyalty score was rated 55% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CDPHP.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
CDPHP Customer Loyalty Score by Usage
CDPHP's Customer Loyalty score was rated the highest by customers who have used CDPHP's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CDPHP Customer Loyalty Score by Industry
CDPHP's Customer Loyalty score was rated 100% by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CDPHP Product Quality
3.9/5
CDPHP has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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CDPHP Product Information
CDPHP’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CDPHP's product the highest. Reviewers from the Tech industry rated CDPHP the lowest at 3.9.
- Website
- https://www.cdphp.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Insurance
Quick Insights into CDPHP Product Quality
CDPHP's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used CDPHP's products/services for 5 to 10 Years.
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Ranked CDPHP Product Quality the Highest
Ranked CDPHP Product Quality the Lowest
CDPHP Product Quality Score by Gender
Female customers rated CDPHP's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CDPHP.
Male
3.6/5
Female
4.1/5
CDPHP Product Quality Score by Ethnicity
CDPHP's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CDPHP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
CDPHP Product Quality Score by Age
CDPHP's Product Quality score was rated 2.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CDPHP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.1 | 46-50 | 2.1 |
CDPHP Product Quality Score by Usage
CDPHP's Product Quality score was rated the highest by customers who have used CDPHP's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CDPHP Product Quality Score by Industry
CDPHP's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CDPHP Pricing
CDPHP ROI & Value For Money
3.6/5
CDPHP has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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CDPHP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from CDPHP.
Quick Insights into CDPHP ROI
CDPHP's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used CDPHP's products/services for 5 to 10 Years.
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Ranked CDPHP ROI the Highest
Ranked CDPHP ROI the Lowest
CDPHP ROI Score by Gender
Female customers rated CDPHP's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CDPHP.
Male
3.5/5
Female
4/5
CDPHP ROI Score by Ethnicity
CDPHP's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CDPHP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
CDPHP ROI Score by Age
CDPHP's ROI score was rated 2 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CDPHP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
CDPHP ROI Score by Usage
CDPHP's ROI score was rated the highest by customers who have used CDPHP's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CDPHP ROI Score by Industry
CDPHP's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CDPHP Customer Satisfaction (CSAT)
CDPHP Customer Satisfaction (CSAT) Score
68 / 100
CDPHP has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
16%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
4%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CDPHP Customer Satisfaction
CDPHP's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used CDPHP's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked CDPHP's Customer Satisfaction.
Ranked CDPHP Customer Satisfaction the Highest
Ranked CDPHP Customer Satisfaction the Lowest
CDPHP Customer Satisfaction Score by Gender
Female customers rated CDPHP's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CDPHP.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
CDPHP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CDPHP's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CDPHP.
63 / 100
Very Satisfied
45%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
10%
Very Dissatisfied
18%
CDPHP Customer Satisfaction Score by Age
CDPHP's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CDPHP.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
CDPHP Customer Satisfaction Score by Usage
CDPHP's Customer Satisfaction score was rated the highest by customers who have used CDPHP's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CDPHP Customer Satisfaction Score by Industry
CDPHP's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CDPHP Customer Satisfaction Score by Industry",
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"groupId": 522,
"score": 80,
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}CDPHP Customer Service
3.8/5
CDPHP has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About CDPHP's Customer Service
Website
https://www.cdphp.com/
Quick Insights into CDPHP Customer Service
CDPHP's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used CDPHP's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked CDPHP's Customer Service score.
Ranked CDPHP Customer Service the Highest
Ranked CDPHP Customer Service the Lowest
CDPHP Customer Service Score by Gender
Female customers rated CDPHP's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CDPHP.
Male
3.6/5
Female
4.2/5
CDPHP Customer Service Score by Ethnicity
CDPHP's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CDPHP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
CDPHP Customer Service Score by Age
CDPHP's Customer Service score was rated 2.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CDPHP.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
CDPHP Customer Service Score by Usage
CDPHP's Customer Service score was rated the highest by customers who have used CDPHP's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CDPHP Customer Service Score by Industry
CDPHP's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CDPHP as an Employer
3.3/5
CDPHP has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CDPHP scored a 0 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of CDPHP would recommend the brand to a friend. ENPS measures how likely CDPHP employees would recommend working at CDPHP to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
